Adola Branch - Banking Business Officer at Bank of Abyssinia (BOA)

Bank of Abyssinia (BOA)

Position: Adola Branch - Banking Business Officer

Job Time: Full-Time

Job Type: Permanent

Place of Work: Hawassa District - Ethiopia

Posted date: 1 year ago

Deadline: Submition date is over

Job Objective:

To promote bank products and services, attained customers' requests and provide efficient and high-quality service to customers as per the bank’s policy, procedure, guideline and other pertinent regulation.

Main Duties and Responsibilities:

• Attain the customer request, provide efficient and high-quality service, and promote and sale banking products, services and channels.
• Delivers efficient and high-quality service to customers and handles their queries and complaints.
• Maintain positive relationships with customers and staff.
• Enhance the bank’s image by proactively handling customers & maximize of their satisfaction.
• Signs on documents and transaction tickets.
• Comply strictly the regulatory standards, bank’s policies, procedures and code of conduct.
• Perform each task with the bank’s standards and delivery time and adhere strictly to compliance and operational risk controls.
• Identify and recruit prospective customers, and provide professional advice.
• Work towards the achievements of the teams and individual tasks.
• Promote the bank’s products, services and digital banking to customers.
• Participate in resource mobilization activities.
• Attend customers at the counter properly with due respect.
• Recruit customers, sell products, services and digital banking of the Bank.
• Prepare cash and non-cash tickets/negotiable instrument.
• Process cash and non-cash transactions.
• Process customers’ account opening, and digital banking services and perform cross-selling activities.
• Process customer account closing and product service and channel termination.
• Identify, verify and scan customers’ and authorized staff’s signatures.
• Maintain his/her cash-holding position at all times.
• Balance daily cash and non-cash tickets and physical cash against the respective accounts.
• Perform other related duties given by the supervisor.

Education:-

• BA Degree in Accounting, Management, Marketing, Banking and Finance, Economics or other business-related fields.

Experience:-

• Minimum of 2 years of banking experience.