Order Processing Clerk at Jotun

Jotun

Position: Order Processing Clerk

Job Time: Full-Time

Job Type: Permanent

Place of Work: Addis Ababa, Addis Abeba - Ethiopia

Posted date: 1 month ago

Deadline: Submition date is over

SUMMARY OF THE ROLE

As an Order Processing Clerk, you will Process customer orders by entering in the system to ensure orders and invoices are processed accurately and efficiently resulting in the best service possible to the customer. This role is based in Addis Ababa and reports to the Supply chain manager.

Responsibilities:

• Process and verify the accuracy of orders from customers in a timely and efficient manner to ensure that Jotun’s on-time delivery performance objective is achieved.
• Receive and enter orders for collection or delivery and ensure proper document flow control.
• Follow-up with the warehouse for all customer reports of deliveries.
• Dispatch invoices and credit notes to customers and follow up to ensure they are received on time in total.
• Perform the data entry of inventory transactions.
• Verify, enter, and review system prices accurately with the customer’s purchase orders and sales orders. Attach other relevant documents if required.
• Process customer returns according to established Jotun’s Guidelines and Procedures.
• Ensure information on orders is accurate to facilitate invoice processing.
• Resolve invoice inquiries and discrepancies from customers or partners.
• Work closely with the Finance Department to resolve disputed credit items.
• Ensure all exception and promotion customer pricing follows Jotun’s guidelines.
• Log customer complaints in the company’s customer complaint database.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

What We Look For

Qualification & experience

• Bachelor's degree
• 1-2 years of experience in order processing

Competence requirements

• Initiative & Responsibility: acts on own initiative, makes things happen, and accepts responsibility for the results
• Networking: builds a useful network of contacts and relationships and utilizes it to achieve objectives
• Systematic Approach: uses a methodical and systematic approach; plans, defines clear priorities, and allocates resources effectively
• Effective Communication: communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively
• Constructive Teamwork: co-operates well with others; shares knowledge, experience, and information; supports others in the pursuit of team goals
• Execution: adheres to company rules and procedures; executes plans with commitment and determination; achieves high-quality results

What We Offer

• Competitive compensation and benefits
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
• Career development opportunities across multiple disciplines and geographies
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores
• A supportive and inclusive company culture where you can be your authentic self
• A focus on having fun together through team building and social activities