Public Information Assistant (Tour Guide), Multiple positions at UNOPS

UNOPS

Position: Public Information Assistant (Tour Guide), Multiple positions

Job Time: Full-Time

Job Type: Contract

Place of Work: Addis Ababa, Addis Abeba - Ethiopia

Posted date: 1 day ago

Deadline: October, 07/2024 (10 days left)

UNOPS and the ECA have partnered together to deliver on a project that will put in place the critical business systems and services to enable the Economic Commission for Africa (ECA) to go beyond its current regular operations and effectively deliver on its Business Plan mandate of becoming Africa’s premier think tank. Five specific outcomes are foreseen, which are the results of the implementation plans of four corporate strategies introduced for communications, publications, knowledge management, and ICT for Development. When attained, the outcomes will result in a sustainable increase in the visibility and impact of the organization’s work in the areas of policy research and knowledge delivery. This recruitment initiative is carried out by UNOPS in support of ECA’s Information Ans Communication Technology Support Section (ICTSS) strategic intent. It is with this objective that UNOPS advertises these opportunities in partnership with ECA. This recruitment initiative is carried out by UNOPS in support of PCKMD for the PCMS. It is with this objective that UNOPS advertises these opportunities in partnership with UNECA.

Functional Responsibilities

Within delegated authority, the Public Information Assistant (Tour Guide) will be responsible for the following duties:

• Conduct one-hour lecture tours, four to five times a day, on the history of Africa Hall and the work of the United Nations.
• Participate in daily briefings as well as special briefings on different topics such as peacekeeping, disarmament, and human rights. Study and research UN materials in English, to stay abreast of current activities of the UN system.
• Tailor language and information to different audiences (e.g. children, students, senior citizens, VIPs, UN Mission staff, and media representatives) and respond to politically sensitive questions accurately and effectively.
• Deliver quality customer service to raise awareness and promote the history of Africa Hall and the work of the Organization enjoyably and educationally.
• Communicate and handle effectively stressful client-service situations by showing emotional intelligence and solid client orientation skills.
• Develop positive work relationships with peers, tour coordinators, and supervisors based on mutual trust and respect.
• Undertake other assignments to facilitate the smooth running of the guided tour operation, which include a) Assisting the Tour Coordinator in dispatching groups of visitors, and, while on duty on the tour route: b) Monitoring the closure of visited places (whenever required) and liaise with tour coordinators, cashiers, and UN Security, and c) Help out with crowd control issues and any visitors’ needs requiring escorting or wheelchair assistance

Work implies frequent interaction with the following:

General public and UN staff and delegates; Tour Coordinators; Meeting Services Officers/Assistants, UN Security staff.  

Results Expected:

Completed a two-week training about the history of Africa Hall, the ECA, and the work of the United Nations and its Main Organs and their current activities in the field. Present UN-related information in a clear, accurate, and professional manner to promote a better understanding of the history of Africa Hall and the work of the Organization and offer visitors an enjoyable and educational experience while ensuring consistently good customer service.

Education/Experience/Language requirements

Education:

• High School Completion or equivalent is required.
• A Bachelor’s Degree in communications, journalism, public relations, social sciences, international relations, or a related field is an asset.

Experience:

• A minimum of five (5) years of relevant experience in the field of communications and public information or a related field is required.
• Experience as a tour guide in an international setting would be an asset.

Language:

• Fluency in written, reading, and spoken English and French is required.
• Knowledge of another UN official language, such as Arabic, Spanish, Chinese, or Russian, is desirable.

Others:

• Has the ability to work independently and with minimal supervision, as well as good communication, interpersonal, and customer service skills.

Competencies

• Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
• Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as a positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
• Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
• Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
• Open to change and flexible in a fast-paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
• Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
• Expresses ideas or facts in a clear, concise, and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.