Position Title: Operation & Performance Director
Employer: Whiz Kids Workshop
Employment: Full-Time | Permanent
Place of Work: Addis Ababa - Ethiopia
Posted date: 9 months ago
Deadline: Submission date is over
About the Role
Whiz Kids Workshop is looking for an operation & performance director who will be responsible for running the overall operational department in collaboration with the sub-units and manage the performance management of WKW staff. The position is particularly focused on developing different operational annual & quarter plans, monitoring the execution, generating & reviewing regular implementation plans for the department, & managing the employee performance by aligning with the Whiz Kids Workshop performance management tools & system’s. He/she will be conducting regular performance appraisals with the talent management team, generate insightful reports about the performance of each staff using the sprint tool, review implementation plans with the operational department unit team’s in a regular basis & report to the management team.The Operation & Performance Director will report to the Chief Operating Officer and work closely with our Operation Department.
About the Company
Whiz Kids Workshop, founded in 2005, is an Ethiopian-led, innovative social enterprise that focuses on improving the lives of children and youth through educational media. We believe that mass-media is the most cost-effective and immediate way to spark young imaginations and make an impact on education. We use existing research on mass-media education, new lower-cost technologies for media creation, and the wide reach of television, radio, print and cell phones to put that belief into practice. Our content covers topics that include literacy, health education, character building and social-emotional learning to prepare children and youth for success in life.Whiz Kids has produced three television series that inspire, engage and empower children, youth and families. WKW follows a Life Cycle approach to drive knowledge, attitude and practice across all members of the society. WKW implements 4 local innovative and tested platforms namely Tsehai for Families (pregnancy to age 7), Tsehai Loves Learning (for children aged 3-10), Tibeb Girls (for adolescents aged 11-18), Youth Investigators (for youth above age 18) and Better Wellbeing Advocacy that advocates major developmental needs of each life cycles to policy makers and existing governmental structures. Applying our User-Centered Design and Youth Content Advisory methodologies, we produce culturally relevant and educational audio-video, print, text, and internet based content to utilize mass media and technology to reach the four different life cycles. By utilizing these contents, we implement projects in various settings in the community to ensure the target groups have the necessary soft and technical skills to help them reach their full potential.Whiz Kids won numerous international awards for its innovation, impact and excellent quality of products. Whiz Kids has extensive experience working with local and international NGOs and works in partnership with the Ministry of Education, the Ministry of Health and Ethiopian Broadcasting Corporation. Visit our website at http://www.whizkidsworkshop.com/ to learn more.
Responsibility
Operation Management:
- Working with the senior management team to set up goals that promote the growth of the business
- Co-design, plan and implement business strategies, plans and procedures
- Developing plans and strategies to improve productivity and reduce costs within the business
- Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement
- Developing and controlling the budget for the operations department, while ensuring that the department has all the resources required to meet its objectives
- Implements policies and procedures that will improve day-to-day operations.
- Ensures work environments are adequate and safe
- Communicates and explains new directives, policies, or procedures to managers; meets with entire operations staff to explain changes
- Leads coordination and integration of efforts among HR & Admin, finance, & commerce divisions to produce smoother workflow and more cost-effective business processes.
- Assist with quarterly and annual strategic planning of the business.
- Designing and periodically updating the Company’s standard operating procedures
- Conduct departmental meetings regularly as per the company meeting policy
- Conducting regular assessment for operational works & formally report to the management team on a monthly basis
Maintain, Guide and oversee all department Performance
- Develop efficient systems for collection information on performance of individual, teams, departments and organization
- Gathering and analyzing cross-functional performance data
- Presenting statistical performance analysis and recommending solutions
- Design and review policies related to employee performance
- Lead, develop and inspires teams
- Provide training and development to staff on best practices
- Identify, report, and resolve workplace or interpersonal barriers to performance
- Setting performance objectives and updating as necessary
Statistical performance analysis
- Managing the development and presentation of performance reports and major delivery activities, and coordinating the company’s performance management framework and ensuring robust data quality arrangements
- Be responsible for the accurate collection, analysis and reporting of performance data in conjunction with department heads
- Present performance information (monitoring and identifying trends) against key indicators through a variety of means like monthly performance management reports, performance clinics, ensuring that managers and team leaders are fully appraised of key performance trends and issues and that areas of under-performance can be
Qualification
- A Master's degree with 5 years of experience in operation management, business administration, Project Management or other relevant field;
- 2 year+ direct experience on operational works
- Experience of performance management tools and application systems;
- Experience of data and statistical analysis;
- Able to produce findings and recommendations relating to a broad range of statistical information;
- Experience of producing written information, documentation and reports
- Experience of developing performance management policies and strategies;
- Experience of delivering training to meet business and individual needs.
Skill
- Strong presentation and report writing skills
- Proficient in using MS Windows and MS Office packages (Excel, Word, PowerPoint). Mastery of Excel is an added advantage
- Excellent oral and written communication skills in English
- Strong analytical and problem-solving skills, with ability to make sound judgment and decisions and offer innovative solutions
- Attention to details, accuracy, and timeliness in executing assigned responsibilities
- Strong relations management abilities
- Good presentation and facilitation skills
- Proactive, resourceful, solutions-oriented and results-oriented
- Excellent oral and written communication in Oromiffa will be a plus.
The Ideal Candidate
- Strong presentation and report writing skills
- Proficient in using MS Windows and MS Office packages (Excel, Word, PowerPoint). Mastery of Excel is an added advantage
- Excellent oral and written communication skills in English
- Strong analytical and problem-solving skills, with ability to make sound judgment and decisions and offer innovative solutions
- Attention to details, accuracy, and timeliness in executing assigned responsibilities
- Strong relations management abilities
- Good presentation and facilitation skills
- Proactive, resourceful, solutions-oriented and results-oriented
- Excellent oral and written communication in Oromiffa will be a plus.
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