Production ERP Support at BGI Ethiopia

Production ERP Support

Employer: BGI Ethiopia

Employment: Full-Time | Permanent

Place of Work: Addis Ababa - Ethiopia

Posted date: 3 weeks ago

Deadline: Submition date is over

Job Summary

We are seeking a dedicated and detail-oriented Production ERP Support staff to join our team. The successful candidate will be responsible for supporting the implementation, administration, and optimization of our ERP system. This role involves data entry, troubleshooting, user support, and ensuring the smooth operation of the ERP system across all departments.

Main Duties and Responsibilities

• Confirm that Production Operators rightly encode data onto the ERP
• In case of missing/wrong data entry by operators, accurately input and update data within the ERP system to ensure consistency and reliability.
• Ensure all data entries are aligned with internal policies and procedures.
• Will be responsible for working in shift and in all the work centers under the industry division (Brew house, Filtration, packaging, and utilities)
• Organize smooth transitions between shifts, and will be accountable for checking that nothing is left that could block the process
• Assist ERP users and provide 1st level technical support.
• Assist with resolving user issues related to ERP functions and system navigation.
• Provide guidance to end-users on how to effectively use the ERP system
• Escalate ERP issues to relevant support teams (BPO or ERP Support)
• Identify, report, and resolve ERP system issues promptly.
• Work with internal teams to troubleshoot and resolve system bugs or malfunctions.
• Document common issues and their resolutions for future reference
• Monitor system performance and identify opportunities for improvement.
• Collaborate with IT and relevant departments to ensure ERP system upgrades and patches are implemented smoothly
• Create and generate reports from the ERP system for Production departments
• Support business leaders with data analysis and ensure the accuracy of ERP-generated reports.

Job Requirements

• Proven experience with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics, etc.) is preferred.
• Proficiency with Microsoft Office Suite (Excel, Word, etc.).
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment

Education

• Bachelor’s degree in information systems, Computer Science, or a related field, or equivalent work experience

Experience

• 1–2 years of experience in data entry, technical support, or a related role, preferably within an ERP environment

Language

• English