Position Title: Regional Acquisition Manager
Employer: Safaricom Telecommunication Ethiopia
Employment: Full-Time | Permanent
Place of Work: Bedele, Metu - Ethiopia
Posted date: 9 months ago
Deadline: Submission date is over
Role purpose: Reporting to Commercial manager, this position holder will play a crucial role in expanding our customer base and increasing market share. Your primary focus will be on acquiring new individual & SME customers and driving revenue growth through effective sales strategies.
• Develop and implement sales plans and strategies to achieve acquisition targets.• Identify and target potential customers through various channels, including cold-calling, networking events, online platforms, and referrals.• Build and maintain strong relationships with prospects and customers to drive successful sales outcomes.• Stay up to date with industry trends, market conditions, and competitor activities to ensure a competitive edge.• Provide regular reports and updates on sales performance, customer acquisition, and market insights to management.• Collaborate with cross-functional teams, including marketing, product management, and customer support, to enhance the customer experience and maximize sales opportunities.• Mentor and guide a team of sales representatives, providing training and support to enhance their performance.• Monitor and evaluate the effectiveness of sales strategies and initiatives, making necessary adjustments to optimize results.• Stay informed about new products and services, promptly communicating relevant information to the sales team.• Maintain a high level of professionalism and integrity in representing the company's values and brand.• Analyze data to identify trends and customer behavior to develop and implement better acquisition strategies.• Ensure the TDRs Journey plan /JP adherence, cluster development and site utilization.• Continuous updates on the new products and offers and training to the sales team, TDRs, and BAs.• Overall responsibility for revenue growth and acquisition of SMEs and SoHos within the assigned Territory using partners.• Responsible for defining, developing, and executing plans to acquire and retain SMEs and SoHos within the region using Partners. This will involve growing the SME/SoHo revenue, reducing customer churn, and ensuring seamless end-to-end service delivery in the trade.
Key performance indicator:
• Daily Active agents/ site • Agent productivity• RGEs• SME Acquisition – Mobile Voice & Data Connections, Fixed Broadband Connections• Enterprise and Partner Net Promoter Score• Revenue Achievement• Product Penetration• Customer Churn
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