Senior Customer Service Officer - Accounts at Dashen Bank
Position Title: Senior Customer Service Officer - Accounts
Employer: Dashen Bank
Employment: Full-Time | Permanent
Place of Work: Limmu Genet - Ethiopia
Posted date: 9 months ago
Deadline: Submission date is over
Job Summary
The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer inquiries, handle cash and non-cash transactions, and all customer requests at the branch.
Academic and Professional Qualifications
- Bachelor's Degree in a business-related field e.g. Accounting, Management, Economics, Business Administration
Experience
- At least four (4) years of banking experience.
Place Of Work
- Limmu Genet Branch
Technical Competencies
- Understands the basic mechanisms of general financial products and services.
- Good knowledge of the Bank’s accounting and procedures.
- Ability to respond to basic client inquiries and instructions and the capability of advising and resolving most issues and requests.
- Excellent command of Microsoft Excel and good command of Microsoft Visio.
Behavioral Competencies
- Interpersonal and cross-cultural skills, including the ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action-oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem-solving skills.
- Personal motivation and drive are exhibited through a commitment to hard work, continuous improvement, and achievement of goals.
- Good customer relationship management skills (internal and external customers).
- Risk awareness and focus - demonstrate an understanding of risk management practices, standards and regulatory requirements.
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