Role purpose:
The Specialist - BSS Operations shall be responsible for System support of the BSS stack of applications, related integrations, and software components. The role will also provide End-to-end accountability for systems support including but not limited to MTTR, SLA, and individual and global incidents. The role will also be responsible for building automated monitoring for all domain systems and proactive controls based on machine learning or similar techniques. The role will also be responsible for compliance with operational policies such as backups, BCPs, and user access reviews that are required to be done periodically.
BSS systems include but are not limited to
Key accountabilities and decision ownership:
Key performance indicator: