Call center at gotech technology

gotech technology

Position: Call center

Job Time: Full-Time

Job Type: Permanent

Place of Work: Adiss Abeba Piyasa Country Tower G-4-4/12 - Ethiopia

Salary: monthly

Posted date: 11 months ago

Deadline: Submition date is over

Duties and Responsibility 

• Memorize scripts for products and services, and refer to them during calls
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
• Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
• Meet daily qualitative and quantitative targets customers and achieve all objectives for service, productivity, and quality
• Create and maintain a record of daily problems and remedial actions are taken, using call-center database
• Leverage data and insights gathered by the call center to recommend and influence process improvements
• Received requests assigned drivers manger the service well internally and externally request.

Required  Qualifications 

• Must have worked in the job 6 months.