Overview
Hiring Path:
Who May Apply/Clarification From the Agency:
Security Clearance Required:
Appointment Type
Appointment Type Details:
Marketing Statement:
Summary:
The work schedule for this position is:
Start date: Candidate must be able to begin working within a reasonable period of time (4 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.
Supervisory Position:
Relocation Expenses Reimbursed:
Travel Required:
Duties
The Nonimmigrant Visa (NIV) Assistant performs a wide range of consular duties associated with delivering nonimmigrant visa (NIV) services, in accordance with the NIV unit’s standard operating procedures and established visa processing guidelines. The incumbent performs data entry, document review, correspondence, passport manifesting, visa printing, and other general office work. The customer service focus is essential in a visa unit that addresses applicants in person daily. The position requires a high level of attention to detail to spot trends or potential issues and escalate those as necessary. The job holder is fully cross-trained to function in any role as required by visa demand and scheduling.
Qualifications and Evaluations
EXPERIENCE: Minimum two years of experience involving the application of regulations and law, extensive public contact, customer service, or problem-solving experience is required.
Education: Completion of high school education is required.
LANGUAGE: English speaking, reading and writing - Level IV (Fluent) is required. (This may be tested)
SKILLS AND ABILITIES:
Pre-hire Skills and Abilities
Intermediate knowledge of Microsoft Word and Outlook, and basic knowledge of Microsoft Excel and PowerPoint is required. Must be able to perform work with accuracy at a quick, rapid pace. Must be able to deal effectively with the public, exercise tact, and be able to work under continuous pressure and time constraints. Must demonstrate attention to detail, ability to work effectively as a member of a team as well as independently with minimal supervision, and strong interpersonal skills. Must have good skills for drafting written correspondence in both English and local languages. Must be able to apply good judgment in evaluating evidence and to apply regulations correctly. (This may be tested)
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
Qualifications:
Benefits and Other Info
Agency Benefits:
Other Information:
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on the letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date, and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.
** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.