Customer Service Executive - II at Amhara Bank S.C.

Amhara Bank S.C.

Position: Customer Service Executive - II

Job Time: Full-Time

Job Type: Permanent

Place of Work: Jijiga - Somali Region - Ethiopia

Posted date: 3 days ago

Deadline: September, 20/2024 (1 days left)

Company Profile:

Amhara Bank S.C. is very young in Business life and it has been operating with an aggressive momentum since joining the financial sector with more than 5,000 energetic employees, and visionary leaders with more than 311 branches to achieve its vision “To be leading and game-changing Bank in Africa”. The Bank would like to invite qualified and competent applicants to apply for the following vacant post.

Essential Functions:

Job Position: Customer Service Executive-II

Purpose of the Job: To enhance customer satisfaction by handling front-line customer service activities with due care and maximum efficiency and increase the Branch’s resource mobilization effort by cross-selling the Bank’s products and services

Generic Functions:

• Enhance the strong business relationship with customers and cross-sell the bank’s positive image to the community
• Provide the concerned organ with timely, relevant, accurate, and complete reports on the plan performance
• Provide services as per the service level agreement
• Contribute to the bank’s profitability as per the target set
• Engage in teamwork, collaboration, and transparency work practices
• Adhere to the internal control system and risk management program of the Bank

Specific Functions:

• Engage and perform customer recruitment and account opening activities
• Administer the Primary Vault dually with the Branch Operation Manager/ Branch Manager
• Receive, verify, lodge, and withdraw cash to/from Primary and Secondary Vault
• Receive or dispatch a consignment of cash from/ to the Treasury
• Verify the daily cash receipts and cash bricks are in order, wrapped, and initialed
• Retrieve customer signatures, and pictures and verify customers
• Perform other duties as required

Job Requirement:

Qualification:

• BA in Banking and Finance, Accounting, Business Administration, Economics, Management, and any other related fields

Experience:

• 1 year of experience in banking operation as CSO, CSR, CSE, or related position

Note:

• Female applicants highly encouraged
• Only shortlisted candidates will be communicated
• Hard copy or physical applications will not be accepted
• The Bank has the right to cancel the post-advertised