EHOD - Compliance And Fraud Management at Safaricom Telecommunication Ethiopia

EHOD - Compliance And Fraud Management

Employer: Safaricom Telecommunication Ethiopia

Employment: Full-Time | Permanent

Place of Work: Addis Ababa - Ethiopia

Posted date: 1 day ago

Deadline: March, 05/2025 (5 days left)

Role purpose:

Spearhead the promotion of ethical conduct and compliance across Safaricom Ethiopia, focusing on fraud reduction and the development of comprehensive compliance programs.

Key accountabilities and decision ownership:

• Development of the Ethics Strategy that promote ethical conduct within Safaricom Ethiopia.
• Develop and execute the Fraud Prevention, Detection and Investigations strategies in the business.
• Develop and execute the Data Privacy compliance program.
• Develop Legal Compliance and ABC program.
• Develop CRMP (Compliance Risk Management Plans)
• Running of the Ethics Committee programs.
• Preparing and reporting to the ESG Board Committee.
• Preparing and reporting to the Board of Audit & Risk Committee (BARC)
• End-to-end program ownership for the Safaricom Ethiopia Compliance Programe that promotes compliance and control adherence culture using a risk-based approach.

Drive Ethics Awareness by carrying out.

• Ethics awareness e.g. Fraud, Data Privacy, Legal compliance, Anti - Bribery and corruption awareness.
• Advocacy sessions with Business partners to drive Safaricom Ethics to the relevant 3rd parties.
• Manage the Ethics champions embedded in the organization.
• Industry liaison.

Design, Development and implementation of the Ethics and Compliance Policies and Procedures.

• Ethics management strategy and processes
• Compliance Management strategy and processes.
• Anti-Fraud and Fraud response Strategies at Safaricom
• Fraud procedures, work instructions and related processes.
• Lead the Corruption, Bribery and Fraud detections through risk-based reviews across all Safaricom business functions and other stakeholders.
• Create a strong bond with other industry players to enhance information sharing and speedy investigations
• Develop a good intelligent network for gathering information to aid in investigations of ethical breaches.
• Initiate and coordinate the annual Bribery and Fraud risk Assessments
• Secretary to the Ethics Committee.
• Secretary to Compliance SPOC Committee

Reporting

• Manage internal and external fraud incident (Prevention, detection, investigation, analysis, recovery and reporting)
• Manage all incidents of Corruption, Bribery and Fraud by ensuring that they are investigated based on the agreed priorities and closed within the agreed SLA
• Manage all incidents related to personal data and report data breaches to the Authority
• Report on the state of Safaricom compliance with the control management and other policies and regulations governing the organization on a Bi-annual basis.

Leadership

• Manage the Compliance and Fraud Management teams effectively
• Provide the best possible platform for staff within the department to develop their careers within the company
• Build a highly engaged team

Key performance indicators:

Drive adherence to ethical and professional business practices throughout the Company through various compliance programs like.

• Ethics, compliance, advocacy and awareness
• Compliance Audits and reviews of business process and other stakeholders with high ethics/compliance risks
• Drive development of compliance register to drive compliance programs
• Alignment of our internal integrity processes with our stakeholders and driving adoption of our integrity policy by our stakeholders.
• Spearheading an ethical culture to our business partners through awareness sessions or other mediums.
• Implementing ethics management program and setting up the ethics management Network
• Documenting an up-to-date fraud and bribery risk map highlighting fraud risks and fraud controls across the company.
• Managing the Ethics Committee quarterly meetings by preparing the packs and distributing them on time.
• Managing the ESG Board Committee quarterly meetings by preparing the reporting packs for circulation on time.
• Managing the Ethics and fraud perception surveys.
• Approved Compliance Management Strategy that includes Data Protection, Corruption, Bribery and Fraud Prevention, detection and Investigations components.
• Documented Fraud investigation manuals, controls and processes.
• Create a Robust and risk-based intelligence-gathering network in all areas of Business.
• Delivering Results by Translating of vision and values into business objectives
• Managing a Changing Environment by targeting critical areas for improvement to deliver strategic change

Core competencies, knowledge and experience:

Working With Others

• Consciously takes steps to make the most of every conversation/interaction
• Identifies people’s needs, interests and motives to be able to influence the decisions they make
• Communicates simply to excite and engage people and different stakeholders
• Pro-actively adapts own style and approach to build rapport, and work with others more effectively
• Builds and maintains strong relationships and networks

Operational Excellence

• Targets effort and resources on high-value, high-impact activity
• Focuses on achieving maximum performance and driving continuous improvement
• Thinks about processes and problems cross-functionally and end-to-end
• Uses knowledge of products, technology, process, systems and policy to solve problems

Creativity and Innovation

• Finds creative ways to exploit opportunities and solve problems
• Takes risks and pushes what is possible
• Experiments with unorthodox approaches

Business Know-how

• Uses data and research to make decisions that are competitively and financially robust
• Balances current and future needs
• Thinks and acts like an owner of the business
• Acts in line with legal, regulatory, professional and ethical standards

Working With Change

• Responds flexibly to changing situations
• Manages the business and people aspects of change to drive performance

Project and Program Management

• Defines scope and deliverables in terms of time, cost, quality and business benefit
• Schedules activity and identifies resource needs, dependencies and synergies
• Evaluates progress, mitigates risks and addresses issues

Functional Competencies:

Fraud and Compliance Management

• Identifies and mitigates operational, financial and business risks in critical processes and projects
• Balances compliance risk and benefits within appropriate control frameworks
• Ensures plans and controls are in place to protect value and meet regulatory requirements
• Ability to absorb and analyze technical information and produce this in a manner that is clearly understood by those without the depth of knowledge or understanding of communications data
• An ability to absorb and analyze abstract information to identify compliance breaches and document a simplified report that can be used to make decisions
• Ability to motivate and develop a team of individuals to gain maximum performance
• Balances risk and benefits within appropriate control frameworks
• Ensures plans and controls are in place to protect value and meet regulatory requirements
• An ability to challenge and negotiate when confronted with problematic situations

Generic Competencies

• Understanding of the organization's business:
• Putting customers first
• Delivering for results
• Communicating for impact
• Consulting/advising
• Attention to detail
• Planning/organizing
• Team player
• Builds a culture of trust by ensuring processes are fair
• Promotes an environment where personal integrity and responsibility are emphasized
• Promotes a culture where regular learning is important

Must have technical/professional qualifications:

• A graduate with a degree in Business, Law, Engineering or IT.
• Professional certification in compliance, risk management and or fraud management i.e., Compliance Risk Management Plan (CRMP) and CRISK.
• Experience in Governance, Ethics and forensic work
• Ability to analyze significant amounts of data and information and distill it to the key points in analyzing risks in a given situation.
• Highly developed interpersonal and communication skills
• High-level experience and skills working with stakeholders
• At least 5 years (most should be in management positions) of proven experience in the risk management area

Financial Responsibility:

• Approving and monitoring section budget

Direct reports:

• Manager – Fraud Detection and Analytics
• Manager – Fraud Investigations
• Data Privacy Lead
• Compliance Manager - ABC & 3rd Party Risk Management
• Manager – Legal and Regulatory Compliance