Fraud Analyst at Safaricom Telecommunication Ethiopia

Fraud Analyst

Employer: Safaricom Telecommunication Ethiopia

Employment: Full-Time | Permanent

Place of Work: Addis Ababa - Ethiopia

Posted date: 10 hours ago

Deadline: March, 06/2025 (6 days left)

Role purpose:

Responsible for providing support on Fraud Detection and Investigation initiatives through proactive and accurate analytics, undertaking fraud monitoring activities, demand management and agile community support to achieve fraud performance KPIs and drive improved customer experience.

Risk Analysis and Audit

• Practice and collaborate on Risk assessments for products and services with internal stakeholders.
• Continuous assessment and evaluation of Fraud control suitability and approach to specific customer fraud risk areas
• As part of the Corporate Security Assurance group, define fraud risk thresholds to govern fraud control performance for products
• Build and relationships with internal and external stakeholders required for supporting execution of the tasks to manage customer safety and security on fraud.

Forensic Reviews and Investigation

• Execution of Forensic reviews across Business risk areas.
• Articulate required fraud controls to be inbuilt in products, services and processed with on-time and on-demand analytics to support Agile product development.

Data Analytics and Mining

• Work closely with Data Science teams towards delivery of short to medium-term development of fraud analytics models to address prevention of fraud in GSM, MPESA and new product areas.
• Provide insights on customer pain areas to address gaps in Product design, processes that expose customers to Fraud.
• Develop insights into current and emerging customer fraud trends and fraud risk areas into actionable use cases
• Active participation in all fraud monitoring activities
• Create fraud solutions use cases and detailed product roadmap documents to articulate desired features and functionalities of the desired Fraud architecture and functionalities.
• Track and analyze frontline metrics for Demand
• Identify gaps and opportunities for addressing triggered and untriggered demand management interventions.
• Support front-line teams with required insights on demand and collaborate on first time resolution of demand.

Automation, Reporting and Tooling

• Define risk-based automation and reporting requirements for monitoring of fraud solutions KPIs for all products and services.
• Deliver continuous insights into Worry Free Initiative to elevate it to a breakthrough Financial Services Industry innovation
• Develop and maintain integrated reports within the function of capturing well defined performance metrics for rules, AI models and Demand Management.
• Work closely with other business stakeholders on reporting unification for Corp Security Demand
• Develop insights from 24-7 monitoring to drive use cases for automation and controls refresh.

Key performance indicators:

• Adherence to functional KPIs and commitments.
• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
• Share your ongoing learning and personal purpose with others.
• Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
• Actively collaborate to break silos and hold your team accountable to do the same.
• Develop others to make the most of their talents and coach them to take ownership to get things done.
• Create an inclusive environment ensuring the safety and well-being of others.

Live our Purpose and demonstrate the highest standard of integrity.

Must have technical/professional qualifications:

• Relevant degree in Business, Engineering or IT Undergraduate Degree or relevant field along with professional qualifications.
• Professional certification in Fraud Examination, Auditing, IT Security, and Accounting.
• Understanding of Agile Methodology.
• At least 2 years experience in a Telco environment
• At least 2 years in data analytics environment generating business insights by running long lead, real-time and ad-hoc analysis and have proven experience in a telecom's environment.
• Ability to work in complex environments and multiple projects simultaneously with strict deadlines to deliver on commitments
• Highly developed interpersonal and communication skills.
• Possess high professional and ethical standards