Front Desk Receptionist at Minaye PLC

Front Desk Receptionist

Employer: Minaye PLC

Employment: Full-Time | Permanent

Place of Work: Addis Ababa - Torhailoch (Head Office) - Ethiopia

Posted date: 3 weeks ago

Deadline: Submission date is over

About Us:

We are a dynamic and customer-focused organization committed to providing exceptional service and creating a welcoming environment for our clients and visitors. We are seeking a friendly, organized, and professional Front Desk Receptionist to join our team. This role is perfect for someone with 1-2 years of experience who enjoys interacting with people and providing excellent customer service.

Job Description:

As a Front Desk Receptionist, you will be the first point of contact for our organization, responsible for creating a positive and welcoming impression for all visitors and callers. You will handle a variety of administrative tasks, ensuring smooth operations at the front desk and providing support to the team as needed.

Key Responsibilities:

• Front Desk Operations:
• Greet visitors warmly and professionally, ensuring a positive first impression.
• Answer and direct incoming phone calls promptly and courteously.
• Manage the reception area, ensuring it is clean, organized, and presentable.
• Schedule and manage appointments, meetings, and conference room bookings.
• Handle incoming and outgoing mail, packages, and deliveries.
• Maintain and update contact lists, directories, and other records.
• Assist visitors with inquiries and provide accurate information about the organization.
• Address and resolve customer concerns or escalate them to the appropriate department.
• Ensure a high level of customer satisfaction at all times.
• Liaise with staff and departments to relay messages and information accurately.
• Coordinate with vendors, suppliers, and service providers as needed.
• Perform general clerical duties such as photocopying, scanning, and filing.
• Assist with other administrative tasks as assigned by management.

Qualifications:

• Any field educational background (high school diploma or equivalent required; additional qualifications are a plus).
• 1-2 years of experience as a receptionist, front desk officer, or in a similar role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Professional appearance and demeanor.
• Ability to remain calm and courteous under pressure.
• Basic knowledge of office equipment (e.g., printers, scanners, etc.).

Industry: Furniture manufacturing