Reception/ Supervisor at Best Western Plus Addis Ababa

Reception/ Supervisor

Employer: Best Western Plus Addis Ababa

Employment: Full-Time | Permanent

Place of Work: Addis Ababa, Addis Abeba - Ethiopia

Posted date: 1 year ago

Deadline: Submition date is over

JOB SUMMARY

Welcome, handling guest requests and Represents the hotel to the guest throughout all stages of the guest's stay. Acting as a liaison between guests and management in order to provide efficient, prompt, courteous, trouble-free and proactive service to customers; hence maximizing room revenue and guest satisfaction. The incumbent is fluent in front-office operation technology, is aware of the hotel’s possibilities and limitations, and understands all aspects of hotel management.

Main Duties

• Assists the Front Office Manager and supervisor.
• Register guests and assign rooms. Accommodates special requests whenever possible.
• Assists in pre-registration and blocking of rooms for reservations.
• Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
• Achieves customer satisfaction and room revenue goals by supervising Front Office associates.
• Must be sales-minded and must have upselling skills.
• Knows cancellation procedures.
• Knows how to use front office equipment.
• Process guest check-outs and bill settlement.
• Performing cashier-related functions like, currency exchange,
• Uses proper telephone etiquette.
• Performs cashier-related functions like posting charges to guest accounts, raising paid-out bill/invoice settlement, posting charges to the guest, paid-out, Foreign currency exchange etc.
• Uses proper mail, package, and message handling procedures and records details in the courier Mail Register.
• Understand that business demands.
• Handles promptly and courteously all guest comments, complaints, requests or enquiries; takes necessary action, and thorough follow-up Greets and escorts returning guests and VIPs to guest rooms upon check-in.

Number: - 3

Location: A.A Bole Edna mall in front of Morning Star

Key Requirements

• A degree or diploma as well as prior experience in a similar role.
• 2 years’ and above Experience of in a 4-star hotel and above.
• Must be familiar with the OPERA System.
• Who can work independently in a fast-paced environment?
• Excellent communication skills.
• Organized and possess a high attention to detail.
• Excellent interpersonal skills.