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Position Title: Junior IT Officer
Employer: Minaye PLC
Employment: Full-Time | Permanent
Place of Work: Addis Ababa - Ethiopia
Posted date: 9 months ago
Deadline: Submission date is over
Minaye PLC is a dynamic and innovative company committed to delivering excellence in diverse sector, furniture, manufacturing, packaging etc. We are seeking a motivated and enthusiastic Junior IT Officer to join our growing team. If you are passionate about technology and eager to kick-start your career in IT, we want to hear from you!
Job Summary:
The Junior IT Officer/Intern will provide first-line technical support, assist in hardware and network setup, perform routine maintenance, and document IT processes under the supervision of senior IT staff. This entry-level role is designed to develop practical IT skills through hands-on experience in troubleshooting, system maintenance, and user support. The Junior IT Officer/Intern will be expected to learn and adapt quickly while ensuring IT systems remain functional and well-documented.
Key Responsibilities:
User Support & Helpdesk Operations
- Provide first-level IT support for hardware, software, and network issues.
- Assist in installing and configuring IT equipment.
- Troubleshoot basic network issues and escalate complex problems.
Hardware & System Maintenance
- Perform preventive maintenance on computers, printers, and peripherals.
- Maintain hardware inventory & asset tracking.
- Support the setup of new workstations and IT equipment.
- Implementing and managing security protocols to protect data and systems from threats such as viruses, malware, and unauthorized access.
- Regularly updating security software and conducting security audits.
- Ensuring data is backed up regularly and securely.
DUTIES AND RESPONSIBILITIES
User Support & Helpdesk Operations
- Provide first-level IT support for hardware, software, and network issues.
- Assist in installing and configuring IT equipment.
- Troubleshoot basic network issues and escalate complex problems.
Hardware & System Maintenance
- Perform preventive maintenance on computers, printers, and peripherals.
- Maintain hardware inventory & asset tracking.
- Support the setup of new workstations and IT equipment.
- Implementing and managing security protocols to protect data and systems from threats such as viruses, malware, and unauthorized access.
- Regularly update security software and conduct security audits.
- Ensuring data is backed up regularly and securely.
- Managing data storage solutions and recovering data in the event of hardware failure or data loss.
Network & Security Support
- Assist in the installation of network cables, routers, and switches.
- Monitor network performance and escalate issues to senior staff.
- Ensure that security policies (firewall, antivirus, access control) are followed.
Documentation and Reporting:
- Maintaining documentation of IT systems, configurations, procedures, and incidents.
- Reporting on system performance, issues, and resolutions to Senior IT Officer.
Qualifications and Requirements:
Education: Bachelor’s degree or enrolled in a bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related field.
- Strong analytical and problem-solving skills to troubleshoot software and hardware issues.
- Knowledge of maintaining and repairing computers, printers, copiers, and other IT hardware.
- Understanding of network infrastructure, including cabling, Wi-Fi, and biometric systems.
- Familiarity with HRM systems, PEDS systems, and time attendance machines.
- Basic IT security knowledge to ensure systems and data are secure.
- Experience in managing IT assets and maintaining inventory records.
- Ability to provide technical support and training to end-users.
- High attention to detail to ensure software and systems meet business requirements.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A supportive and collaborative work environment.
- Hands-on experience with cutting-edge technologies.
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