CUSTOMER SERVICE OFFICER

Join Khul World as a CUSTOMER SERVICE OFFICER

Multilevel BENEFITS include, but are not limited to:

• Promotion to Managerial Positions in various business wings
• Transformational life coaching
• Direct profit sharing from various businesses
• Free access to all paid transformational classes, programs, and training
• …many more in addition to SALARY

Role Overview: The Customer Service Officer will act as the first point of contact for community members, participants, clients, and partners across Khul’s platforms. This role involves:

• Managing communication channels
• Resolving customer issues with empathy
• Enhancing user satisfaction
• Collaborating with marketing for better reach and engagement

A creative, proactive, and people-first approach is essential.

Key Responsibilities

1. Customer Experience & Communication
   • Provide timely, professional, and compassionate responses across channels (calls, emails, DMs)
   • Maintain a deep understanding of all Khul programs, events, and offerings
   • Log customer feedback and complaints; collaborate with teams to resolve issues
   • Create FAQ documentation and knowledge bases for customer self-service
2. Community Engagement & Relationship Building
   • Build strong rapport with community members and clients
   • Reach out for feedback and testimonials post-program/event
   • Track satisfaction trends and propose ideas to enhance user experience
3. Digital & Social Media Marketing Support
   • Assist in managing comments and DMs on social media pages
   • Collaborate with the marketing team for digital engagement strategies
   • Use CRM to track and respond to engagement
   • Analyze data from digital campaigns for better customer interactions
4. Sales & Conversion Support
   • Guide prospects through program offerings and registration
   • Assist in executing lead follow-up via calls, emails, and messaging apps
   • Upsell or cross-sell programs to existing participants
5. Administrative & Operational Support
   • Organize participant data, registrations, and attendance logs
   • Coordinate with operations teams for smooth service delivery
   • Track inquiries and compile weekly/monthly reports

Qualifications & Experience:

• Proven experience in customer service, marketing, or communications
• Experience using customer service tools
• Excellent verbal and written communication skills in English and Amharic
• Strong interpersonal skills and a genuine desire to help others
• Detail-oriented and organized with a problem-solving mindset
• High adaptability in dynamic, impact-driven work environments

Desirable Qualities of Advantage

• A passion for Self-Transformation and Wellbeing
• Experience in Community Service (e.g., Rotaract, Rotary, AIESEC, DOT)
• Experience building strong and engaged teams/community
• Communicating through visualization and design

Skills Required:

• Communication / Pr / Journalism
• Customer / Service / Secretarial
• Sales / Marketing / Business / Management