Reception Supervisor - Females ONLY at Victoria Hotel Apartments

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Reception Supervisor - Females ONLY

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Employer: Victoria Hotel Apartments

Employment: Full-Time | Permanent

Place of Work: Around Pushkin Square, Addis Ababa - Ethiopia

Posted date: 3 weeks ago

Deadline: Submission date is over

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Job Brief

We are seeking a detail-oriented and customer-focused Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will play a pivotal role in ensuring a smooth and positive guest experience.

Ideal Candidate

The ideal candidate should possess:

• Strong leadership skills
• Exceptional organizational abilities
• Commitment to delivering excellent customer service

Responsibilities

• Supervise and lead the front desk team, providing guidance, training, and support.
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries.
• Ensure a welcoming and professional atmosphere for guests by maintaining a neat and organized front desk area.
• Collaborate with housekeeping, maintenance, and other departments to address guest needs and concerns.
• Handle guest inquiries, requests, and complaints in a timely and efficient manner.
• Monitor and ensure accurate billing for guest reservations and services.
• Assist in the recruitment, training, and development of front desk staff.
• Conduct regular performance reviews for front desk team members.
• Implement and enforce hotel policies and procedures to maintain a high standard of service.
• Contribute to a positive and collaborative team environment.

Requirements and Skills

• Previous experience in hotel front desk operations, with supervisory or leadership roles.
• Knowledge of hotel reservation systems, point-of-sale software, and CNET ERP V6
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Familiarity with hotel policies, procedures, and industry standards.
• High level of integrity and professionalism.
• Ability to handle guest issues with diplomacy and resolution.
• Flexibility to work evenings, weekends, and holidays as needed.
• Bachelor’s degree in Hospitality Management or a related field is a plus.

Female candidates ONLY 

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