Position Title: Reception Supervisor - Females ONLY
Employer: Victoria Hotel Apartments
Employment: Full-Time | Permanent
Place of Work: Around Pushkin Square, Addis Ababa - Ethiopia
Posted date: 7 months ago
Deadline: Submission date is over
Job Brief
We are seeking a detail-oriented and customer-focused Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will play a pivotal role in ensuring a smooth and positive guest experience.
Ideal Candidate
The ideal candidate should possess:
- Strong leadership skills
- Exceptional organizational abilities
- Commitment to delivering excellent customer service
Responsibilities
- Supervise and lead the front desk team, providing guidance, training, and support.
- Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries.
- Ensure a welcoming and professional atmosphere for guests by maintaining a neat and organized front desk area.
- Collaborate with housekeeping, maintenance, and other departments to address guest needs and concerns.
- Handle guest inquiries, requests, and complaints in a timely and efficient manner.
- Monitor and ensure accurate billing for guest reservations and services.
- Assist in the recruitment, training, and development of front desk staff.
- Conduct regular performance reviews for front desk team members.
- Implement and enforce hotel policies and procedures to maintain a high standard of service.
- Contribute to a positive and collaborative team environment.
Requirements and Skills
- Previous experience in hotel front desk operations, with supervisory or leadership roles.
- Knowledge of hotel reservation systems, point-of-sale software, and CNET ERP V6
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Familiarity with hotel policies, procedures, and industry standards.
- High level of integrity and professionalism.
- Ability to handle guest issues with diplomacy and resolution.
- Flexibility to work evenings, weekends, and holidays as needed.
- Bachelor’s degree in Hospitality Management or a related field is a plus.
Female candidates ONLY
