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Victoria Hotel Apartments

Reception Supervisor



Employer: Victoria Hotel Apartments
Employment: Full-Time | Permanent
Place of Work: Around Pushkin Square, Addis Ababa - Ethiopia
Posted date: 9 hours ago
Deadline: July, 24/2025 (14 days left)

Job Brief

We are seeking a detail-oriented and customer-focused Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will play a pivotal role in ensuring a smooth and positive guest experience.

Ideal Candidate

The ideal candidate should possess:

  • Strong leadership skills
  • Exceptional organizational abilities
  • Commitment to delivering excellent customer service

Responsibilities

  • Supervise and lead the front desk team, providing guidance, training, and support.
  • Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries.
  • Ensure a welcoming and professional atmosphere for guests by maintaining a neat and organized front desk area.
  • Collaborate with housekeeping, maintenance, and other departments to address guest needs and concerns.
  • Handle guest inquiries, requests, and complaints in a timely and efficient manner.
  • Monitor and ensure accurate billing for guest reservations and services.
  • Assist in the recruitment, training, and development of front desk staff.
  • Conduct regular performance reviews for front desk team members.
  • Implement and enforce hotel policies and procedures to maintain a high standard of service.
  • Contribute to a positive and collaborative team environment.

Requirements and Skills

  • Previous experience in hotel front desk operations, with supervisory or leadership roles.
  • Knowledge of hotel reservation systems, point-of-sale software, and CNET ERP V6
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Familiarity with hotel policies, procedures, and industry standards.
  • High level of integrity and professionalism.
  • Ability to handle guest issues with diplomacy and resolution.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Bachelor’s degree in Hospitality Management or a related field is a plus.


How to apply

Those who fulfill the above requirments are invited to send your application to

E-mail: info@victoriaguesthouseaddis.net

OR

In-person to Victoria Hotel Apartment, Around Pushkin Square

Addis Ababa, Ethiopia

for more information pls contact us,

Tel: - +251 113 692 112/3/4

Mobile:- +251 986 258 222



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