MIS Specialist – Regional Reporting (Internal/External) at Safaricom Telecommunication Ethiopia

MIS Specialist – Regional Reporting (Internal/External)

Employer: Safaricom Telecommunication Ethiopia

Employment: Full-Time | Permanent

Place of Work: Addis Ababa - Ethiopia

Posted date: 1 week ago

Deadline: Submission date is over

Role Purpose

Reporting to the Commercial Manager, the MIS Specialist will play a crucial role in managing and enhancing the Management Information Systems (MIS) to support data-driven decision-making. The primary focus will be on ensuring the integrity, accuracy, and accessibility of data while providing analytical support to the Sales and Distribution Business Unit.

Key Accountabilities and Decision Ownership

The following are the key accountabilities:

1. Data Management:
   • Collect, process, and analyze data from various sources to provide actionable insights.
   • Implement data management strategies to ensure data integrity and accuracy.
   • Maintain and update MIS databases, ensuring data is current and reliable.
2. Reporting and Analysis:
   • Generate regular and ad-hoc reports to support business operations and decision-making.
   • Analyze data to identify trends, patterns, and anomalies, providing actionable recommendations based on findings.
   • Present data and insights to management in a clear and concise manner.
   • Provide regular reports and insights to various S&D stakeholders.
   • Work with/support the regional sales team in analyzing data from trade and other sources to build actionable trade insights.
3. Development and Maintenance of Reporting Tools:
   • Collaborate with IT and other departments to develop and enhance MIS systems and tools.
   • Ensure the MIS systems are aligned with business needs and are user-friendly.
   • Promptly liaise with IT to resolve any system-related issues impacting report delivery or data integrity.
4. User Support and Training:
   • Provide training and support to the sales team on MIS systems and tools.
   • Develop user manuals and guidelines to facilitate effective use of MIS resources.
   • Assist the sales team in understanding and interpreting data and reports to pick the right insights.
5. Compliance and Security:
   • Ensure compliance with data protection regulations and company policies.
   • Implement security measures to protect data from unauthorized access and breaches.
6. Continuous Improvement:
   • Stay updated with industry trends and best practices in MIS and data management.
   • Identify opportunities for process improvements and system enhancements.
   • Proactively suggest and implement improvements to enhance data management and reporting.

Key Performance Indicators

• Accuracy and timeliness of reports
• User satisfaction with MIS tools and support
• Efficiency in data processing and analysis
• Compliance with data protection regulations

Core Competencies, Knowledge, and Experience

The following competencies are essential:

• Business Competencies:
  • Analytical Thinking: Strong analytical skills with the ability to interpret complex data and provide actionable insights.
  • Attention to Detail: High level of accuracy and attention to detail in data management and reporting.
  • Problem Solving: Ability to identify problems, develop solutions, and implement effective strategies.
• Functional Competencies:
  • Excellent interpersonal and communication skills to effectively interact with team members and stakeholders.
  • Strong technical skills in MIS systems, databases, and data analysis tools.
  • Ability to work independently and collaboratively in a fast-paced and dynamic environment.
  • Proficiency in data visualization and reporting tools (e.g., Excel, Power BI, Tableau).
• Technical/Professional Qualifications:
  • Desired: Bachelor’s degree in Information Management Systems, Computer Science, Business Administration, or a related field.
  • Proficiency in using relevant MIS and data analysis tools.
  • 3 years of experience in MIS, data management, or a related role.
  • Optional: Professional certification in MIS, data analysis, or a related field (desired).