Position Title: Receptionist – Eye Clinic
Employer: GeezJobs (Recruitment Department)
Employment: Full-Time | Permanent
Place of Work: Gurd Shola, Addis Ababa - Ethiopia
Posted date: 9 months ago
Deadline: Submission date is over
Job Summary:
On behalf of our client, we are seeking a highly motivated and friendly individual to join our client's team as a Receptionist. As the first point of contact for patients, you will play a critical role in ensuring a smooth and welcoming experience for all visitors. Ideal candidates should have 0-2 years of experience, preferably in a healthcare or eye clinic setting. You will be responsible for managing patient appointments, answering queries, and supporting the clinic’s daily operations. Fluency in English is a must, and knowledge of other languages is a plus.
Required Candidates: 3
Key Responsibilities:
- Greet and assist patients and visitors in a professional and courteous manner.
- Answer phone calls and respond to inquiries regarding services, appointments, and general information.
- Schedule and confirm patient appointments efficiently using the clinic's appointment system.
- Verify patient information and ensure that all necessary forms and documents are completed.
- Handle patient check-ins and check-outs, ensuring a smooth and timely process.
- Maintain patient confidentiality and adhere to all relevant privacy policies.
- Assist with managing the clinic's email and phone correspondence.
- Process payments for services rendered and issue receipts.
- Support the clinic team by preparing patient charts and ensuring necessary documentation is available for appointments.
- Ensure that the reception area is clean, organized, and stocked with necessary materials.
- Assist in maintaining the clinic's schedule and working closely with doctors and other clinic staff to manage patient flow.
Qualifications and Skills:
- 0-2 years of experience in a receptionist or administrative role, ideally within an eye clinic or healthcare setting.
- Fluency in English is required; knowledge of other languages is a plus.
- Strong communication and interpersonal skills with a customer-focused attitude.
- Basic knowledge of office software (MS Office, scheduling systems) and ability to learn new software quickly.
- Ability to multi-task, prioritize, and remain organized in a fast-paced environment.
- Attention to detail and a proactive approach to problem-solving.
- Professional appearance and demeanor.
- Knowledge or experience in the eye care field is a plus.
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