Leapfrog Software Technology Africa Plc
Verified
Shop Manager Position Open
Addis Ababa - Ethiopia
Full-Time
Permanent
Posted
8 months ago
Experience
1 - 2 years
Deadline
Closed
Job Summary
We are seeking an energetic and results-driven Shop Manager to oversee the day-to-day operations of our Safaricom retail shop. The Shop Manager will be responsible for:
- Managing the store
- Ensuring staff performance
- Achieving sales targets
- Implementing marketing strategies
- Maintaining excellent customer service standards
Key Responsibilities
- Achieve daily, weekly, quarterly, and annual sales targets as set by the marketing department.
- Manage and supervise the shop staff, including Distributor Sales Personnel (DSPs) and shop accountants.
- Ensure all sales personnel understand and execute their respective goals, including time, route, and sector.
- Plan and implement sales and promotional programs (e.g., roadshows, sales promotions, telephone exhibitions) to expand the customer base and market share.
- Conduct market analysis to identify opportunities for growth and new customer acquisition.
- Ensure retention of existing customers and expansion into new markets.
- Provide market visits and on-the-job training to DSPs at least three times a week.
- Lead daily morning meetings with Assistant Sales Manager (ASM) and Trade Development Representatives (TDRs).
- Ensure sales targets are broken down by SKU, day, route, and DSP and visibly displayed on the performance board.
- Oversee proper record-keeping, reporting, and compliance with company audit and safety requirements.
- Ensure smooth store operations, adequate resources, and strong customer relationships.
Qualifications and Requirements
- Bachelor’s Degree/Diploma in Marketing, Business Administration, or a related field (preferred).
- Minimum of 2 years’ experience in sales or at least 1 year in a team leader role.
- Strong leadership, people management, and problem-solving skills.
- Proven ability to achieve sales targets and manage staff effectively.
- Excellent communication and organizational skills.
- Ability to work in a fast-paced retail environment with a focus on results.
Skills Required:
- Sales / Marketing / Business / Management
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