Regional Sales Manager at Safaricom Telecommunication Ethiopia

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Regional Sales Manager

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Employer: Safaricom Telecommunication Ethiopia

Employment: Full-Time | Permanent

Place of Work: Mekelle, Tigray region - Ethiopia

Posted date: 1 year ago

Deadline: Submission date is over

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Detailed Description

Reporting to the Chief of Sales & Distribution, the position holder’s role will be to effectively manage Agents & sub-agents in the assigned area, by growing the agents/sub-agents business to ensure the availability of M-PESA services in the area at all times.

Job Responsibilities

• Visit all agents regularly using agreed route plans.
• Implementation of market penetration routines as per business Strategy/ objectives.
• Ensure contract sales force adheres to agreed trade routes.
• Ensure Adherence to the set daily and monthly trade routes.
• Identify gaps in market coverage and recruit suitable outlets to fill in the assigned territory.
• Recruiting non-Safaricom dealers and stand-alone as recruitment agents.
• Availability and penetration of M-PESA services.
• Facilitate sign-up of agents/ sub-agents to meet area targets.
• Attain transaction targets – the value of transactions, number of transactions and customer registrations.
• Achievement of monthly, quarterly, and annual targets for assigned sales areas.
• Carry out consistent audits of outlets in assigned regions.
• Escalate non-conformities for necessary action.
• Ensure closure of unsatisfactory agents and return of Safaricom property within stipulated guidelines.
• Identify and assist in the improvement of outlets that underperform.
• Troubleshoot in poorly performing outlets and offer propositions to partner agents to close gaps.
• Ensure 100% compliance to branding and merchandising standards at outlets within the sales area.
• Ensure attainment of agreed levels of business tools and adherence to re-order levels at all assigned
• Ensure all agents / sub-agents are well-trained on acceptable KYC standards.
• Ensure the contracted sales force delivers quality/ expected training standards to agent assistants in the
• Provide consumer education through roadshows and targeted events.

Job Requirement

• A degree in Humanities or Social Sciences from a recognized university.
• 7 to 10 years hands-on work experience in a Customer service environment preferably in a customer interfacing position.
• Must have had at least 3 years of Supervisory/Team leadership experience preferably in customer care.
• Excellent knowledge of The Company's products and services.
• Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
• Mentoring/coaching skills/experience.
• Leadership skills.
• Trainer of trainers’ skills.
• Problem-solving and decision-making skills.
• Good report writing skills coupled with excellent presentation skills.
• Knowledge of the local language is desirable. 

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