Technical Support IT Officer at 54 Capital

Technical Support IT Officer

Employer: 54 Capital

Employment: Full-Time | Permanent

Place of Work: Addis Ababa - Ethiopia

Posted date: 5 years ago

Deadline: Submission date is over

Job Description This vacancy is for ZAK Ethiopia Soap and Detergent Factory located in Akaki Kality Sub City Addis Ababa. Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Replacing or repairing the necessary parts. Supporting the roll-out of new applications. Providing support in the form of procedural documentation. Managing multiple cases at one time. Testing and evaluating new technologies. Conducting electrical safety checks on equipment. Job Requirements Degree in Computer Science or Information Technology. Certification in Microsoft, Linux, or ERP is advantageous. Prior experience in tech support, desktop support, or a similar role. Proficiency in Windows/Linux/Mac OS. Experience with remote desktop applications and help desk software. Attention to detail and good problem-solving skills. Excellent interpersonal skills. Good written and verbal communication.