Position Title: Front Office Administrator
Employer: iCog
Employment: Full-Time | Permanent
Place of Work: Addis Ababa - Ethiopia
Posted date: 8 months ago
Deadline: Submission date is over
Job Overview
This document includes the job description as well as the tasks and responsibilities of the Front Office Administrator position for iCog. In this position, you will manage the front desk daily and perform a variety of administrative and clerical tasks.
Tasks and Responsibilities
The specific tasks and responsibilities for the position include:
- Serve as the first point of contact by receiving visitors, greeting and directing them appropriately, and ensuring a positive customer service experience.
- Assist guests and visitors with directions within the office and basic support such as office amenities or Wi-Fi access.
- Track meeting room usage and support staff during external visits or meetings.
- Handle incoming and outgoing communications and packages by answering, screening, and forwarding phone calls, emails, and in-person inquiries.
- Update calendars, schedule meetings, and book conference/meeting room usage.
- Provide administrative support to staff and management, including managing correspondence and scheduling appointments.
- Maintain and manage inventory and office supplies, including procurement and stock record keeping.
- Oversee and track office fixed assets and belongings through effective inventory management practices.
- Work with the finance team to keep updated records of office expenses and assist in monthly budget planning.
- Ensure the general upkeep and cleanliness of the office environment; coordinate repairs and maintenance.
- Help organize and support internal events, meetings, and office functions.
- Safeguard office security by monitoring access and managing visitor logs and badges.
Requirements
The ideal candidate should possess the following qualifications:
- BA Degree in any social science or related field
- 1 year of experience
- Calm and empathic with a positive attitude
- Organized work ethic with the ability to prioritize and meet deadlines
- Flexibility to respond to a variety of work situations
- Outstanding communication and interpersonal skills
- Familiarity with office management procedures
- Proficient in Google Workspace
- Professional appearance and punctuality are a must
- Ability to handle sensitive and confidential information with discretion
- Strong problem-solving skills and attention to detail
- Qualifications in secretarial studies will be an advantage
