Assembly Officer

Job Summary

Minaye PLC is looking for a proactive and detail-oriented Assembly Officer to lead and coordinate our furniture assembly operations. This role requires a motivated individual with either a business-related educational background or practical experience in the woodwork/furniture industry. The Assembly Officer will be responsible for overseeing assembly scheduling, supervising technical teams, addressing customer concerns, and ensuring the overall quality and timeliness of service delivery.

Key Responsibilities

• Plan, schedule, and monitor all furniture assembly tasks to meet delivery timelines.
• Coordinate with warehouse and logistics teams to ensure parts and materials are available.
• Track job orders and ensure task completion according to customer specifications.

• Assign tasks to assembly technicians based on expertise and workload.
• Monitor performance and ensure adherence to quality and safety standards.
• Support skill development and provide regular operational feedback.

• Handle and resolve post-installation complaints related to assembly.
• Document customer concerns and initiate timely corrective actions.
• Maintain open communication with customer service for seamless resolution.

• Prepare regular reports on assembly progress, challenges, and completion rates.
• Communicate effectively with internal teams including sales, logistics, and customer service.

• Provide support on warranty claims and follow-ups on assembly satisfaction.
• Coordinate feedback collection to improve service delivery and customer experience.

Qualifications & Requirements

Education:

• Diploma or Degree in Business Administration, Management, Logistics, or a related field OR
• A Certificate or Diploma in Woodwork, Furniture Design, or Technical Assembly.

Experience:

• Minimum 1 year of hands-on experience in furniture assembly, after-sales coordination, or similar technical/customer-facing roles.
• Prior experience supervising technicians or working within a furniture production environment is highly desirable.

Skills & Competencies:

• Strong planning, coordination, and reporting skills.
• Practical understanding of furniture assembly processes and materials.
• Effective problem-solving, especially in resolving customer complaints.
• Proficiency in MS Excel and familiarity with ERP or order tracking systems.
• Excellent communication and team collaboration capabilities.

Skills Required:

• Logistics / Supply / Chain
• Maintenance / Skilled / Labor
• Sales / Marketing / Business / Management