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Position Title: Assembly Officer
Employer: Minaye PLC
Employment: Full-Time | Permanent
Place of Work: Head Office, Addis Ababa - Ethiopia
Posted date: 5 months ago
Deadline: Submission date is over
Job Summary
Minaye PLC is looking for a proactive and detail-oriented Assembly Officer to lead and coordinate our furniture assembly operations. This role requires a motivated individual with either a business-related educational background or practical experience in the woodwork/furniture industry. The Assembly Officer will be responsible for overseeing assembly scheduling, supervising technical teams, addressing customer concerns, and ensuring the overall quality and timeliness of service delivery.
Key Responsibilities
- Plan, schedule, and monitor all furniture assembly tasks to meet delivery timelines.
- Coordinate with warehouse and logistics teams to ensure parts and materials are available.
- Track job orders and ensure task completion according to customer specifications.
- Assign tasks to assembly technicians based on expertise and workload.
- Monitor performance and ensure adherence to quality and safety standards.
- Support skill development and provide regular operational feedback.
- Handle and resolve post-installation complaints related to assembly.
- Document customer concerns and initiate timely corrective actions.
- Maintain open communication with customer service for seamless resolution.
- Prepare regular reports on assembly progress, challenges, and completion rates.
- Communicate effectively with internal teams including sales, logistics, and customer service.
- Provide support on warranty claims and follow-ups on assembly satisfaction.
- Coordinate feedback collection to improve service delivery and customer experience.
Qualifications & Requirements
Education:
- Diploma or Degree in Business Administration, Management, Logistics, or a related field OR
- A Certificate or Diploma in Woodwork, Furniture Design, or Technical Assembly.
Experience:
- Minimum 1 year of hands-on experience in furniture assembly, after-sales coordination, or similar technical/customer-facing roles.
- Prior experience supervising technicians or working within a furniture production environment is highly desirable.
Skills & Competencies:
- Strong planning, coordination, and reporting skills.
- Practical understanding of furniture assembly processes and materials.
- Effective problem-solving, especially in resolving customer complaints.
- Proficiency in MS Excel and familiarity with ERP or order tracking systems.
- Excellent communication and team collaboration capabilities.
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