Banking Business Officer

Job Description

Named after ZamZam Holy Water, which gave life to Makkah’s barren land, ZamZam Bank is dedicated to driving sustainable economic growth. With a vision to become Africa’s leading Shari’ah-compliant and inclusive bank by 2030, we provide full-fledged interest-free, affordable, and effective financial services to individuals and organizations, while promoting stability and access through our expanding branch network.

Our reputation rests on pioneering financial inclusiveness, unwavering Shari’ah compliance, strong networks, innovative leadership, advanced systems, and international recognition.

We are seeking talented individuals to join our journey of sustainable growth and enhanced financial inclusion, especially for communities excluded from the financial system due to religious or other barriers. Could this be you?

Your Profile

Whether you want a career as a visionary professional banker in full-fledged interest free banking sector, or need to make sure that your earning is from halal source or second our cause towards ensuring sustained economic empowerment & stability through financial inclusiveness, we offer you these possibilities within the Internship Program.

Key Responsibilities

• Provide efficient and professional banking services to customers in accordance with the bank’s policies and procedures.
• Support daily branch operations including customer service, account management, and transaction processing.
• Promote the bank’s products and services and assist in achieving branch business targets.
• Build and maintain strong relationships with customers to enhance satisfaction and loyalty.
• Ensure compliance with Shari’ah principles, banking regulations, and internal operational guidelines.
• Handle customer inquiries, requests, and complaints in a timely and professional manner.
• Assist in deposit mobilization and other branch business development activities.
• Prepare and maintain accurate records, reports, and documentation related to branch operations.
• Support branch management in implementing operational plans and service improvement initiatives.
• Perform other related duties assigned by the immediate supervisor.

Minimum Qualification and Work Experience

• B.A Degree in Economics, Management, Accounting or other Business related fields.
• 2 years of Branch banking experience of which 1 year as junior officer.

Required Skills & Competencies

• Good understanding of banking operations and customer service practices.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• Good problem-solving and decision-making abilities.
• Strong organizational and time management skills.
• Basic computer proficiency and familiarity with banking applications.
• Commitment to professionalism, integrity, and customer satisfaction.
• Knowledge of interest-free banking principles is advantageous.

Skills Required:

• Accounting / Finance
• Economics / Statistics