Hijra Bank
Branch Manager
Posted
1 month ago
Experience
6 Years
Deadline
Closed
This role is responsible for supporting the sustainable and profitable growth of the Bank by improving customer attraction, satisfaction, and retention through high-quality service delivery. It also ensures operational efficiency within the branch and optimal utilization of resources.
Main Duties and Responsibilities:
- Develop and implement service delivery plans and programs to enhance customer experience and service excellence within the branch.
- Ensure proper compilation and submission of loan and foreign currency request documents to the relevant authorities for approval.
- Coordinate with customer relationship management and branch teams to ensure consistency, improve communication, and support cross-selling and issue resolution.
- Monitor customer service delivery and ensure customer expectations are consistently met or exceeded.
- Collaborate with the Branch Operations Director in setting service, operational, and business performance objectives.
- Provide input for performance measurement, monitoring, and operational control within the branch.
- Support branch growth by contributing to service expansion, profitability, and productivity improvement.
- Handle customer complaints and ensure timely resolution, escalating issues where necessary.
- Ensure adequate staffing levels for customer service and support continuous training on product knowledge, service delivery, and communication skills.
- Work with Marketing and Customer Management teams to implement local marketing initiatives and promote bank products and services.
- Review branch income and expense accounts, follow up on controllable costs, and ensure accurate branch accounting records.
About You
Qualification:
- Bachelor’s degree in Accounting, Management, Economics, or related fields.
Experience:
- Six (6) years of Banking Operations experience. IFB training certification is an advantage.
Requirement Skill
- Marketing Management
- Business Management
Skills Required:
- Accounting / Finance
- Economics / Statistics
- Sales / Marketing / Business / Management
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