Business Analyst, Data Governance

Job Summary:

The Business Analyst, Data Governance will be responsible for analyzing, improving, and supporting the business’s data processes to strengthen data quality, integrity, and trust across the organization.

They serve as a liaison between business stakeholders and technical teams to translate data-related needs into clear requirements that improve how data is created, managed, and used throughout its lifecycle.

Key Job Responsibilities:

(a) Data Process Analysis & Root-Cause Investigation

• Analyse end-to-end data processes to understand how data is created, transformed, and consumed.
• Conduct root-cause analysis of data quality issues and identify breakdown in process, ownership, or standards.
• Map current state workflows and document pain points, data dependencies, and business impacts.

(b) Designing and Recommending Data Process Improvements

• Collaborate with business partners, Data Governance, and IT to design improved workflows, data quality controls, and stewardship steps.
• Evaluate solution options (existing vs. new) and assess impact on upstream/downstream systems and teams.
• Support the development of business requirements, user stories, and acceptance criteria focused on data outcomes.

(c) Embedding Data Governance Practices in Business Processes

• Ensure that standards, definitions, data quality rules, and stewardship roles are integrated into business workflows.
• Support teams in applying enterprise Data Governance guidelines and procedures.
• Partner with Data Stewards and data owners to improve adherence and resolve recurring governance issues.

(d) Stakeholder Engagement, Communication & Change Support

• Facilitate workshops, working sessions, and discussions to clarify data requirements and reconcile conflicting needs.
• Clearly communicate findings, recommendations, and impacts to both technical and non‑technical audiences.
• Assist in change management activities related to new data processes or governance practices.

(e) Documentation, Reporting & Continuous Improvement

• Maintain documentation of data processes, decision logs, requirements, and governance artifacts.
• Track benefits, improvements, and recurring issues.
• Identify new opportunities to enhance data quality and streamline workflows.

Required Education, Professional Experience, Knowledge, and Skills for the Role:

• Bachelor’s degree in Business Analysis, Computer Science, Information Systems, or a related field; or equivalent work experience.
• Professional development in Information Management or CDMP (Certified Data Management Professional) is an added advantage.
• Previous experience in analyzing business processes and system behaviors, with an understanding of how data flows through the organization.
• Hands-on experience conducting root cause analysis of data issues and identifying underlying process failures.
• Proven experience in applying Data Governance principles; data quality rules, metadata, stewardship, and standards to business workflows. Demonstrated ability to map and document business processes using workflow, data flow, or swimlane diagrams.
• Ability to gather, document, and translate business requirements into data-focused technical specifications. Strong analytical experience with the ability to identify patterns, inconsistencies, and process improvement opportunities.
• Ability and experience working with cross-functional stakeholders to align on data definitions, requirements, and process changes.
• Proven ability to communicate clearly with both technical and non-technical audiences.
• Experience with facilitation, leading workshops, discovery sessions, or problem-solving discussions.
• Ability to integrate data standards or quality expectations into operational processes.
• Ability to manage multiple tasks and collaborate effectively with business partners, IT teams, and Data Stewards.
• Proven experience simplifying complex concepts for colleagues with mixed levels of data literacy. Demonstrated capability to work in environments with evolving data practices and contribute to continuous improvement.

Skills Required:

• Computer / Software / It / Data
• Sales / Marketing / Business / Management