Hijra Bank
Call Centre Operator
Posted
1 month ago
Experience
1 Year
Deadline
Closed
Job Summary
The Call Centre Operator is responsible for handling inbound and outbound customer communications, providing accurate information, resolving inquiries, and ensuring a high level of customer satisfaction. The role requires strong communication skills, professionalism, and the ability to work in a fast-paced service environment.
Key Responsibilities
- Handle incoming and outgoing customer calls in a professional manner
- Respond to customer inquiries and provide accurate information
- Resolve customer complaints and escalate complex issues when necessary
- Maintain records of customer interactions and transactions
- Provide information about products, services, and company procedures
- Ensure high levels of customer satisfaction through effective communication
- Follow call center scripts, policies, and service standards
- Support administrative and reporting tasks related to call operations
Qualification
- Bachelor’s degree in Management, Accounting, Business Administration, Marketing Management, or related fields
Experience
- One (1) year of experience in call centre operations or customer service
Additional Advantage
- IFB Certification is advantageous
Required Skills
- Strong communication and interpersonal skills
- Customer service orientation
- Ability to handle pressure and high call volumes
- Basic computer and data entry skills
- Problem-solving and active listening skills
Skills Required:
- Accounting / Finance
- Sales / Marketing / Business / Management
Quick Actions
Share Vacancy
Featured Jobs
@ New Launch Dining and Cafe
Head Waiter
@ Zeeleons Powerhouse General Trading
Secretary (Female)
@ NIB CANDY FACTORY PLC
የሰዉ ሃብት ባለሙያ
@ PPM PLC
Office Administrator (Female)
@ Guara Trading Plc
Sales Representative
@ PPM PLC
Receptionist (Female)
@ PPM PLC
Marketing Officer (Female)
@ RIVET PLC
Liaison Officer / ጉዳይ አስፈፃሚ
@ ACORD Ethiopia
Urgent Hiring!! Finance Manager
@ MUKO HOME CENTER
Interior Designer And Spatial Consultant
@ Zema Trading PLC
Marketing Manager / Senior Marketing Specialist (Female)
_11zon.jpeg){kind=logo}
@ RED Fox Electromechanical Engineering
Urgent!! Electrical Engineer Projects Lead
@ GeezJobs (Recruitment Department)
Sales And Distribution Supervisor
@ GeezJobs (Recruitment Department)
Inventory And Warehouse Supervisor
@ GeezJobs (Recruitment Department)
Driver
@ GeezJobs (Recruitment Department)
Receptionist (Female)
@ Niqu Saving And Credit
ሹፌር
@ PPM PLC
Sales Administrator (Female)
@ Led Star Manufacturing
Public Relations Officer
@ Hosea Real Estate
Marketing Manager
@ NIB CANDY FACTORY PLC
የምርት ሱፕርይዘር
@ GeezJobs
Recruiters / Talent Acquisition Specialists
@ MUKO HOME CENTER
Business Development Officer
@ Private Game
Part-Time Outdoor Promoter
@ MUKO HOME CENTER
Social Media Management Specialist
@ NIB CANDY FACTORY PLC
የሴፍቲና የጠቅላላ አገልግሎት ባለሙያ
@ GeezJobs
Graphic Designer Intern
@ NIB CANDY FACTORY PLC
የጥራት ቁጥጥር ባለሙያ
@ GeezJobs (Recruitment Department)
Administration And Finance Manager
@ GeezJobs (Recruitment Department)
Junior Accountant
@ GeezJobs (Recruitment Department)
QA Engineer - Readvert
@ New Land Data Center Hosting Service PLC
Driver
@ Zema Trading PLC
Marketing & Business Development Executive
@ Miyan Photography And Media Company
Host
@ Miyan Photography And Media Company
Live Streamer And Dancer
@ Alem Ethio-Swedish Daycare