Hijra Bank
Call Centre Operator
Posted
2 weeks ago
Experience
1 Year
Deadline
Closed
Job Summary
The Call Centre Operator is responsible for handling inbound and outbound customer communications, providing accurate information, resolving inquiries, and ensuring a high level of customer satisfaction. The role requires strong communication skills, professionalism, and the ability to work in a fast-paced service environment.
Key Responsibilities
- Handle incoming and outgoing customer calls in a professional manner
- Respond to customer inquiries and provide accurate information
- Resolve customer complaints and escalate complex issues when necessary
- Maintain records of customer interactions and transactions
- Provide information about products, services, and company procedures
- Ensure high levels of customer satisfaction through effective communication
- Follow call center scripts, policies, and service standards
- Support administrative and reporting tasks related to call operations
Qualification
- Bachelor’s degree in Management, Accounting, Business Administration, Marketing Management, or related fields
Experience
- One (1) year of experience in call centre operations or customer service
Additional Advantage
- IFB Certification is advantageous
Required Skills
- Strong communication and interpersonal skills
- Customer service orientation
- Ability to handle pressure and high call volumes
- Basic computer and data entry skills
- Problem-solving and active listening skills
Skills Required:
- Accounting / Finance
- Sales / Marketing / Business / Management
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