Call Centre Operator

Job Summary

The Call Centre Operator is responsible for handling inbound and outbound customer communications, providing accurate information, resolving inquiries, and ensuring a high level of customer satisfaction. The role requires strong communication skills, professionalism, and the ability to work in a fast-paced service environment.

Key Responsibilities

• Handle incoming and outgoing customer calls in a professional manner
• Respond to customer inquiries and provide accurate information
• Resolve customer complaints and escalate complex issues when necessary
• Maintain records of customer interactions and transactions
• Provide information about products, services, and company procedures
• Ensure high levels of customer satisfaction through effective communication
• Follow call center scripts, policies, and service standards
• Support administrative and reporting tasks related to call operations

Qualification

• Bachelor’s degree in Management, Accounting, Business Administration, Marketing Management, or related fields

Experience

• One (1) year of experience in call centre operations or customer service

Additional Advantage

• IFB Certification is advantageous

Required Skills

• Strong communication and interpersonal skills
• Customer service orientation
• Ability to handle pressure and high call volumes
• Basic computer and data entry skills
• Problem-solving and active listening skills

Skills Required:

• Accounting / Finance
• Sales / Marketing / Business / Management