Customer Service Executive - II

Vacancy Number: ABa/EVA/004/25

Amhara Bank S.C is very young in Business life and it has been operating with an aggressive momentum since joined the financial sector with more than 5000 energetic employees, and visionary leaders with more than 318 branches so as to achieve its vision “To be one of the top 40 leading Commercial Banks in Africa by 2040 and to be among the top 4 leading commercial Banks in Ethiopia by 2030”.Essential Function:

Purpose of the Job: To enhance customer satisfaction by handling front-line customer service activities with due care and maximum efficiency, increase the Branch’s resource mobilization effort by cross-selling the Bank’s products and services

Generic Functions:

• Enhance the strong business relationship with customers and cross-sell the bank’s positive image to the community
• Provide the concerned organ with timely, relevant, accurate, and complete reports on the plan's performance
• Provide services as per the service level agreement
• Contribute to the bank’s profitability as per the target set
• Engage in teamwork, collaboration, and transparency work practices
• Adhere to the internal control system and risk management program of the Bank

Specific Functions:

• Engage and perform customer recruitment and account opening activities
• Administer the Primary Vault dually with the Branch Operation Manager/ Branch Manager
• Receive, verify, lodge and withdraw cash to/from Primary and Secondary Vault
• Receive or dispatch a consignment of cash from/ to the Treasury
• Verify the daily cash receipts and cash bricks are in order, wrapped and initialed
• Retrieve customer signatures, pictures and verify customers
• Perform other duties as required

Job Requirement:

• Qualification: BA in Banking and Finance, Accounting, Business Administration, Economics, Management, and any other related fields
• Experience: 1 year of experience in banking operations as CSO, CSR, CSE, or related position

Note:

• Female applicants are highly encouraged
• Only shortlisted candidates will be contacted
• Hard copy or physical applications will not be accepted
• The Bank has the right to cancel the post advertised

Skills Required:

• Customer / Service / Secretarial