Customer Service Representative - Eye Clinic at GeezJobs (Recruitment Department)

Customer Service Representative - Eye Clinic

Employer: GeezJobs (Recruitment Department)

Employment: Full-Time | Permanent

Place of Work: Addis Ababa - Ethiopia

Posted date: 5 hours ago

Deadline: March, 21/2025 (8 days left)

Job Summary:

On behalf of our client We are seeking a highly motivated and friendly individual to join our client's team as a customer service.

Key Responsibilities

• Greet patients warmly and make them feel welcome and comfortable.
• Schedule, confirm, and manage patient appointments.
• Answer phone calls and emails, responding to patient inquiries about services, procedures, and policies.
• Assist patients with the check-in and check-out process, ensuring accuracy in patient records.
• Collect and verify patient information, including insurance details.
• Maintain an organized, clean, and professional office environment.
• Support the clinic’s administrative tasks such as filing, data entry, and processing payments.
• Coordinate with the medical team to ensure timely patient care and follow-ups.
• Promote and provide information on additional services or products offered by the clinic.
• Address and resolve patient concerns calmly and professionally.

Preferred Qualifications

• 0-2 years of customer service experience (preferably in a healthcare or eye clinic environment).
• Strong verbal and written communication skills.
• Friendly, patient-focused, and professional demeanor.
• Ability to handle multiple tasks in a fast-paced environment.
• Knowledge of basic office software (Microsoft Office, scheduling software, etc.).
• Experience with medical terminology or working in an eye care clinic is a plus.

How to apply

Please submit your resume and a cover letter outlining your interest in the role and any relevant experience to

recruitment1@geezjobs.com

with a subject line "Applying to customer service"