Customer Service Officer

Education

• Bachelor’s Degree in Banking and Insurance, Accounting, Management, Economics, Business Administration, or other related fields of study from a recognized institution.

Experience Requirement

• Minimum of one (1) year of relevant work experience in the banking sector.

Competencies Required

• Good understanding of the basic mechanisms and operations of general financial products and banking services.
• Strong knowledge of banking procedures, customer service standards, and accounting practices.
• Ability to respond effectively to customer inquiries and provide appropriate solutions to routine issues and requests.
• Capability to advise customers on available banking products and services.
• Excellent command of Microsoft Excel for reporting and operational activities.
• Strong proficiency in Microsoft Office applications.
• Good operational knowledge of core banking systems and branch transaction processing.
• Strong communication, interpersonal, and customer relationship management skills.
• High level of accuracy, attention to detail, and commitment to service quality.

Purpose of the Position

The Customer Service Officer I is responsible for providing front office customer service support at the branch by ensuring efficient transaction processing, customer satisfaction, and compliance with banking procedures and operational standards.

Main Duties and Responsibilities

• Provide front office customer service support and maintain a professional customer experience at the branch.
• Handle and verify customer account maintenance requests including account opening, updates, and related services.
• Process and review payment and collection transactions accurately and efficiently.
• Respond to customer enquiries and provide timely information regarding banking services and products.
• Handle both cash and non-cash transactions in accordance with established banking procedures.
• Receive, process, and resolve customer requests while maintaining service quality standards.
• Ensure all transactions comply with internal policies, regulatory requirements, and operational guidelines.
• Maintain accurate transaction records and support branch reporting requirements.
• Identify customer needs and provide guidance on appropriate banking products and services.
• Support operational efficiency and contribute to achieving branch performance objectives.
• Perform additional duties assigned by branch management.

Skills Required:

• Accounting / Finance
• Economics / Statistics
• Sales / Marketing / Business / Management