Ahadu Bank
Verified
Customer Service Officer
Addis Ababa - Ethiopia
full-time
permanent
Posted
1 hour ago
Experience
1 Year
Deadline
Jun. 19, 2026 (6 days left)
Education
- Bachelor’s Degree in Banking and Insurance, Accounting, Management, Economics, Business Administration, or other related fields of study from a recognized institution.
Experience Requirement
- Minimum of one (1) year of relevant work experience in the banking sector.
Competencies Required
- Good understanding of the basic mechanisms and operations of general financial products and banking services.
- Strong knowledge of banking procedures, customer service standards, and accounting practices.
- Ability to respond effectively to customer inquiries and provide appropriate solutions to routine issues and requests.
- Capability to advise customers on available banking products and services.
- Excellent command of Microsoft Excel for reporting and operational activities.
- Strong proficiency in Microsoft Office applications.
- Good operational knowledge of core banking systems and branch transaction processing.
- Strong communication, interpersonal, and customer relationship management skills.
- High level of accuracy, attention to detail, and commitment to service quality.
Purpose of the Position
The Customer Service Officer I is responsible for providing front office customer service support at the branch by ensuring efficient transaction processing, customer satisfaction, and compliance with banking procedures and operational standards.
Main Duties and Responsibilities
- Provide front office customer service support and maintain a professional customer experience at the branch.
- Handle and verify customer account maintenance requests including account opening, updates, and related services.
- Process and review payment and collection transactions accurately and efficiently.
- Respond to customer enquiries and provide timely information regarding banking services and products.
- Handle both cash and non-cash transactions in accordance with established banking procedures.
- Receive, process, and resolve customer requests while maintaining service quality standards.
- Ensure all transactions comply with internal policies, regulatory requirements, and operational guidelines.
- Maintain accurate transaction records and support branch reporting requirements.
- Identify customer needs and provide guidance on appropriate banking products and services.
- Support operational efficiency and contribute to achieving branch performance objectives.
- Perform additional duties assigned by branch management.
Skills Required:
- Accounting / Finance
- Economics / Statistics
- Sales / Marketing / Business / Management
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