Customer Service Officer

Job Summary

The Customer Service Officer (Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

The Customer Service Officer (Checker) is responsible to check/authorize front office customer service support at the branch. S/he will handle checking/authorization of account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch in line with the policy and procedure manuals authorization limits.

Academic and Professional Qualifications

• Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields

Experience

• Two (2) years of relevant experience

Functional/Technical Competencies

• Understands the basic mechanisms of general financial products and services
• Good knowledge of Bank’s accounting and procedures
• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests
• Excellent command of Microsoft Office and good command of the core banking system

Leadership Competencies

Behavioral Competencies

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion
• Creativity and innovation skills
• Action oriented
• Quality focus and attention to detail
• Professionalism and integrity in line with Dashen Bank values
• Good oral and written communication skills
• Critical and analytical thinking and problem solving skills
• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals
• Good customer relationship management skills (internal and external customers)
• Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements

Skills Required:

• Accounting / Finance
• Computer / Software / It / Data
• Economics / Statistics
• Sales / Marketing / Business / Management