Customer Service Officer II

About the Job

The Banking Officer is responsible for supporting day-to-day frontline banking operations under close supervision. The role involves assisting customers with account services, ensuring accurate transaction processing, and delivering efficient and customer-focused banking services. The officer acts as both maker and checker in banking transactions while ensuring compliance with internal procedures and operational standards.

Key Responsibilities:

• Assist customers in filling out various banking forms.
• Handle frontline operations, including account opening, local transfers, international money transfers, and cash operations.
• Issue passbooks and cheque books to customers.
• Maintain custody of customers’ specimen signature cards.
• Verify and initial deposit and withdrawal vouchers to ensure signature accuracy.
• Identify payees of negotiable instruments.
• Approve transactions when assigned as a checker.
• Respond to customer inquiries and provide timely assistance.
• Ensure fast, reliable, and customer-oriented banking service delivery.

About You

Qualification:

• Bachelor’s degree in Accounting, Management, Economics, or related fields.

Experience:

• Two (2) years of banking operations experience. Knowledge of IFB is advantageous.

Requirement Skill:

• Marketing Management
• Business Management

Skills Required:

• Accounting / Finance
• Economics / Statistics
• Sales / Marketing / Business / Management