Position Title: Customer Success Officer
Employer: Trade Ethiopia
Employment: Full-Time | Permanent
Place of Work: Addis Ababa - Ethiopia
Posted date: 6 months ago
Deadline: Submission date is over
About TradeEthiopia
TradeEthiopia is a pioneering B2B company dedicated to connecting Ethiopian and African businesses with the global market. Through our services, we empower exporters, SMEs, cooperatives, and entrepreneurs to thrive in international trade.
Position Summary
We are seeking a Customer Success Officer who will be the bridge between our services and our clients. The ideal candidate is proactive, customer-focused, and able to provide strategic support to help clients succeed across all TradeEthiopia platforms and services.
Starting Date: As soon as possible
Key Responsibilities
- Serve as the primary point of contact for clients, responding to inquiries and managing client relationships.
- Support customers across all services, including Tesbinn training programs, Ethio-International Expo, Enisra job platform, and our export/import facilitation services.
- Provide onboarding assistance, user education, and technical guidance on how to use TradeEthiopia’s platforms effectively.
- Monitor client satisfaction and develop tailored solutions to improve retention and engagement.
- Identify opportunities to upsell or cross-sell additional services.
- Act as a liaison between clients and internal departments (sales, IT, events, training).
- Track customer issues, maintain records, and ensure timely resolution using CRM tools.
- Collect and analyze feedback for continuous improvement of services.
- Assist during trade events, expos, and webinars as a support contact.
Required Qualifications
- Bachelor’s degree in Business Administration, Marketing, International Trade, or related fields.
- Minimum of 2 years’ experience in customer success, B2B support, sales coordination, or related roles.
- Strong understanding of B2B ecosystems, trade facilitation, or e-commerce platforms is a plus.
- Excellent verbal and written communication skills in English and Amharic.
- Skilled in Microsoft Office, Google Workspace, WhatsApp Business, email tools, and CRM platforms.
- Highly organized, solution-oriented, and able to work under pressure.
- Passion for trade, entrepreneurship, and client empowerment.
- Knowledge of additional languages (e.g., French, Arabic, Chinese) is an advantage.
What We Offer
- A dynamic and impactful working environment.
- Opportunities to grow with one of Ethiopia’s fastest-growing trade platforms.
- Exposure to international markets, expos, and professional networks.
- Performance-based incentives and growth pathways.
Don’t have a winning CV? Let GeezJobs write it for you! 👉 CLICK & Learn about the Service
