District Relationship Manager

Job Summary

The District Relationship Manager is responsible for leading and managing all banking operations within the assigned district to ensure the achievement of strategic, operational, and financial objectives. The role oversees branch performance, business development, customer relationship management, resource optimization, regulatory compliance, and employee performance while supporting branch expansion and sustainable business growth.

Key Responsibilities

• Lead, supervise, and coordinate the operations of branches within the assigned district.
• Develop and implement district business plans aligned with the bank’s strategic objectives.
• Monitor branch performance and ensure the achievement of business, profitability, and customer service targets.
• Drive deposit mobilization, financing growth, and customer acquisition initiatives across the district.
• Build and maintain strong relationships with customers, business partners, and key stakeholders.
• Ensure effective implementation of banking policies, operational procedures, and regulatory requirements.
• Monitor operational risks and ensure compliance with internal controls, audit requirements, and risk management frameworks.
• Support branch expansion initiatives, market development, and business growth opportunities.
• Optimize the utilization of financial, human, and operational resources within the district.
• Provide leadership, coaching, mentoring, and performance management to branch managers and district staff.
• Analyze business performance and prepare periodic operational and financial reports for senior management.
• Identify operational challenges and implement appropriate corrective actions.
• Promote high standards of customer service and continuous process improvement.
• Perform other related duties as assigned by management.

Qualifications

• Master’s Degree or Bachelor’s Degree in Marketing Management, Business Administration, or a related field.

Experience

• Minimum of eight (8) years of relevant experience for Master's Degree holders or ten (10) years for Bachelor's Degree holders.
• At least two (2) years of experience in a managerial position within branch operations.

Required Skills

• Strong leadership and people management skills.
• Excellent business development and relationship management abilities.
• Strong knowledge of banking operations and branch management.
• Excellent analytical, planning, and decision-making skills.
• Strong communication, negotiation, and interpersonal skills.
• Ability to manage multiple branches and achieve operational targets.
• Knowledge of banking regulations, compliance, and risk management principles.
• Proficiency in Microsoft Office applications and banking systems.

Additional Requirement

• Interest Free Banking (IFB) Certification is mandatory.

Skills Required:

• Sales / Marketing / Business / Management