Executive Sales

Job Summary

The successful candidate will be responsible for managing guest reservations, handling customer inquiries, supporting sales and marketing activities, and delivering exceptional guest service. The role requires maintaining strong communication with internal departments, promoting Marriott services, maximizing revenue through upselling opportunities, and ensuring all guest requests are handled professionally while maintaining the highest standards of hospitality.

Key Responsibilities

• Handle guest reservation requests, modifications, and cancellations received by phone, email, fax, or other communication channels.
• Respond promptly and professionally to guest inquiries, requests, complaints, and concerns.
• Coordinate with Sales, Accounting, Data Administration, and other departments to resolve guest-related issues.
• Promote Marriott services and utilize upselling techniques to maximize revenue while maintaining guest satisfaction.
• Process Marriott Rewards enrollments, redemptions, and related guest requests.
• Maintain accurate reservation records and customer information in the hotel's reservation system.
• Perform general administrative duties including filing, preparing reports, typing correspondence, and managing emails.
• Assist the Sales and Marketing department with daily operational and administrative activities.
• Welcome guests professionally and provide exceptional customer service throughout their experience.
• Maintain confidentiality of company and guest information.
• Follow company policies, procedures, and brand standards at all times.
• Support the training, coaching, and motivation of team members when required.
• Monitor service quality standards and contribute to continuous service improvement.
• Develop positive working relationships with colleagues and support teamwork across departments.
• Prepare accurate documentation and reports as required.
• Perform other duties assigned by the supervisor or management.

Educational Qualification

• Bachelor's Degree in Marketing, Business Administration, Management, or a related field.

Experience Requirements

• Minimum of 2 years of relevant work experience in hospitality, hotel operations, reservations, customer service, sales, or related fields.

Skills and Competencies

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Ability to handle guest inquiries and resolve complaints professionally.
• Knowledge of reservation systems and hotel operations is an advantage.
• Strong sales and upselling abilities.
• Good organizational and multitasking skills.
• Proficiency in Microsoft Office applications and hotel management software.
• Ability to work under pressure in a fast-paced hospitality environment.
• Professional appearance and commitment to Marriott service standards.
• Strong teamwork, integrity, and attention to detail.

Skills Required:

• Sales / Marketing / Business / Management