Facilitator at iCog
Position Title: Facilitator
Employer: iCog
Employment: Part-Time | Permanent
Place of Work: Adama, Jimma, Asella, Shashamane, Sheger City, Harar - Ethiopia
Salary: 5,000 ETB
Posted date: 3 weeks ago
Deadline: Submission date is over
Job Overview
Role: Data Contributor's Facilitator
Number of Positions: 12
We are seeking highly motivated and organized Facilitators to support data contributors in targeted locations. The role involves:
- Ensuring the collection and submission of linguistic datasets
- Providing ongoing support to contributors
- Monitoring and evaluating training programs
- Assisting with device facilitation
Facilitators will play a key role in the successful delivery of program objectives by maintaining high standards of quality, ethical conduct, and engagement with contributors.
Tasks and Responsibilities
Support Data Contributors:
- Ensure collection and submission of linguistic datasets via the designated platform while adhering to guidelines, quality standards, and deadlines.
- Provide ongoing support to contributors by addressing queries related to payments, product matters, tasks, and any technical or logistical concerns that may arise.
Conduct Monitoring and Evaluation:
- Monitor and evaluate contributor training programs, including sessions on data collection, digital literacy, financial literacy, and soft skills.
- Assess training effectiveness, ensure participants’ understanding and application of key concepts, and provide feedback for continuous improvement.
- Collaborate with the product team to align findings with program objectives and implementation goals.
Coordinate Device Facilitation:
- Collaborate on device distribution and follow-up, ensuring devices are allocated to selected contributors.
- Provide continuous support on proper usage and address any challenges to maximize effective utilization.
Requirements
Core Competencies:
- Communication Skills: Strong skills for providing clear instructions and conveying information effectively to contributors and the product team.
- Organizational Skills: Capability to manage tasks, progress reports, deadlines, and deliverables efficiently.
- Problem-Solving: Proficiency in identifying and resolving challenges promptly.
- Interpersonal Skills: Ability to build positive relationships with contributors and team members.
Language Proficiency:
- Native Speaker or Fluent in Afaan Oromo: Must be an advanced Afaan Oromo speaker.
- Clear Communication: Ability to articulate instructions, feedback, and guidance effectively in both spoken and written Amharic and Afaan Oromo.
- English Proficiency (Advantageous): Moderate to advanced proficiency preferred for effective communication with the product team and reporting purposes.
Educational Background:
- Specific academic qualification is not required, but necessary skills and experience for a facilitator role are mandatory.
- Additional certifications in facilitation, communication, or related areas are a plus.
Technical Expertise:
- Moderate to advanced proficiency in using digital tools, such as Google Drive, Telegram, and task-tracking platforms.
- Troubleshooting technical issues related to data collection and submission tasks.
- Experience in remote support and managing online collaboration tools.
Work Experience:
- Prior experience in facilitation, team coordination, and task management, preferably in data collection or similar projects.
- Experience in monitoring and guiding virtual teams effectively.
- Experience addressing technological and logistical barriers, especially in underserved areas or regions with limited internet connectivity.
Behavioral Qualities:
- Professionalism: Demonstrates respect, reliability, and accountability in all interactions.
- Adaptability: Adjusts to changing circumstances while maintaining trust in professional relationships.
- Cultural Sensitivity and Inclusivity: Engages effectively with contributors from diverse backgrounds.
- Responsiveness: Timely response to queries and proactive engagement to resolve challenges.
Tools and Resources:
- Access to necessary devices (laptop or smartphone) and a stable internet connection.
- Knowledge of and access to the designated data collection and submission platform.
Availability
- Commitment to working within agreed timelines and responsiveness during business hours.
- Readiness to participate in training sessions and complete assigned tasks on schedule.
- Availability to travel to contributors' locations when needed.
- Preparedness for periodic in-person check-ins.
- Flexibility to handle urgent issues or provide support outside regular hours if needed.
- Willingness to dedicate sufficient time to meet deadlines and quotas.
Reporting and Documentation
- Ability to prepare and submit daily and bi-weekly progress reports using standardized templates.
- Capacity to maintain organized records of communication logs, task updates, and performance metrics.
- Knowledge of common challenges in online facilitation and strategies to address them effectively.
Travel (if applicable)
- Availability for travel to contributor locations when required.
- Access to reliable transportation and readiness to conduct in-person check-ins as needed.
Safeguarding and Ethical Standards
- Uphold high ethical and safeguarding standards aligned with the Universal Declaration of Human Rights to ensure a safe, respectful, and inclusive environment for all contributors.
- Prevent harm and exploitation in all interactions, particularly with vulnerable groups.
- Respect confidentiality and safeguard all personal and sensitive data of contributors.
- Obtain informed consent, ensuring contributors understand their rights and the purpose of data collection.
- Promote a safe and inclusive environment free from discrimination or harassment.
- Immediately report any suspected or confirmed cases of abuse, neglect, or exploitation to the product team or relevant authority.
- Ensure responsible digital engagement and safe physical and virtual workspaces.
Payment
Base Salary: Facilitators will receive a fixed base salary of 5,000 ETB per month for their services, aligned with the agreed-upon deliverables.
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