Flight Operations Officer

About AirEx Aviation:

Based in Addis Ababa, is a provider of premium flight support, ground handling, VIP airport services, and concierge solutions across business aviation and commercial flight support.

Role Overview:

We are seeking a detail-oriented and proactive Flight Operations Officer to coordinate daily flight operations, ensure seamless service delivery, and provide exceptional client support in a dynamic, fast-paced aviation environment. This role is ideal for professionals with hands-on experience in flight support who thrive under pressure and prioritize safety, compliance, and client service.

Key Responsibilities

• Plan, coordinate, and execute daily flight operations, including flight planning, overflight and landing permits, airport slots, ground handling arrangements, fuel coordination, catering, hotel accommodations, and crew transportation.
• Respond promptly and professionally to client inquiries, requests, complaints, and urgent needs while clearly communicating AirEx Aviation’s full range of services.
• Liaise effectively with flight crews, clients (VIP and commercial), airport authorities, ground handlers, third-party service providers, vendors, and internal teams to ensure smooth operations.
• Maintain accurate, up-to-date records of flight activities, client interactions, and operational data; prepare reports as required.
• Ensure full compliance with Ethiopian Civil Aviation Authority (ECAA) regulations, ICAO standards, international aviation requirements, and company policies.
• Monitor and support operations during irregular situations, emergencies, or disruptions, remaining calm while escalating issues when necessary.
• Collect and relay client feedback to drive continuous service improvement and operational enhancements.
• Collaborate across departments to resolve issues quickly and deliver exceptional client experiences.

Qualifications and Requirements

• Bachelor’s degree or higher diploma in Flight Dispatch, Aviation Management, Airport/Airline Operations, Ground Services, or a closely related field.
• Prior experience in the aviation industry, preferably with other flight support companies, with proven exposure to business aviation and commercial flight support operations. Candidates must demonstrate a strong understanding of operational coordination, regulatory requirements (ICAO, ECAA, etc.), and high client service standards.
• Comprehensive knowledge of flight support services, including flight planning, overflight and landing permits, airport slots, ground handling, fuel coordination, catering, hotels, and crew transportation.
• Strong communication skills (verbal and written), with the ability to liaise professionally with flight crew, clients, airport authorities, ground handlers, and third-party service providers.
• Excellent English proficiency (verbal and written); knowledge of additional languages is an advantage.
• Strong attention to detail, proven multitasking ability, and capacity to perform under pressure while meeting tight deadlines.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with aviation software/tools is preferred.
• Team-oriented mindset with a strong client-service focus; ability to remain calm, objective, and controlled in demanding situations.

What We Offer

• Opportunities for career growth in a dynamic and expanding aviation services company.
• Comprehensive on-the-job training and professional development.
• Supportive, high-performance team environment.
• Competitive salary and benefits package, commensurate with qualifications and experience.