Position Title: Flight Operations Officer
Employer: AirEx Aviation
Employment: Full-Time | Permanent
Place of Work: Addis Ababa - Ethiopia
Posted date: 3 hours ago
Deadline: February, 27/2026 (14 days left)
About AirEx Aviation:
Based in Addis Ababa, is a provider of premium flight support, ground handling, VIP airport services, and concierge solutions across business aviation and commercial flight support.
Role Overview:
We are seeking a detail-oriented and proactive Flight Operations Officer to coordinate daily flight operations, ensure seamless service delivery, and provide exceptional client support in a dynamic, fast-paced aviation environment. This role is ideal for professionals with hands-on experience in flight support who thrive under pressure and prioritize safety, compliance, and client service.
Key Responsibilities
- Plan, coordinate, and execute daily flight operations, including flight planning, overflight and landing permits, airport slots, ground handling arrangements, fuel coordination, catering, hotel accommodations, and crew transportation.
- Respond promptly and professionally to client inquiries, requests, complaints, and urgent needs while clearly communicating AirEx Aviation’s full range of services.
- Liaise effectively with flight crews, clients (VIP and commercial), airport authorities, ground handlers, third-party service providers, vendors, and internal teams to ensure smooth operations.
- Maintain accurate, up-to-date records of flight activities, client interactions, and operational data; prepare reports as required.
- Ensure full compliance with Ethiopian Civil Aviation Authority (ECAA) regulations, ICAO standards, international aviation requirements, and company policies.
- Monitor and support operations during irregular situations, emergencies, or disruptions, remaining calm while escalating issues when necessary.
- Collect and relay client feedback to drive continuous service improvement and operational enhancements.
- Collaborate across departments to resolve issues quickly and deliver exceptional client experiences.
Qualifications and Requirements
- Bachelor’s degree or higher diploma in Flight Dispatch, Aviation Management, Airport/Airline Operations, Ground Services, or a closely related field.
- Prior experience in the aviation industry, preferably with other flight support companies, with proven exposure to business aviation and commercial flight support operations. Candidates must demonstrate a strong understanding of operational coordination, regulatory requirements (ICAO, ECAA, etc.), and high client service standards.
- Comprehensive knowledge of flight support services, including flight planning, overflight and landing permits, airport slots, ground handling, fuel coordination, catering, hotels, and crew transportation.
- Strong communication skills (verbal and written), with the ability to liaise professionally with flight crew, clients, airport authorities, ground handlers, and third-party service providers.
- Excellent English proficiency (verbal and written); knowledge of additional languages is an advantage.
- Strong attention to detail, proven multitasking ability, and capacity to perform under pressure while meeting tight deadlines.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with aviation software/tools is preferred.
- Team-oriented mindset with a strong client-service focus; ability to remain calm, objective, and controlled in demanding situations.
What We Offer
- Opportunities for career growth in a dynamic and expanding aviation services company.
- Comprehensive on-the-job training and professional development.
- Supportive, high-performance team environment.
- Competitive salary and benefits package, commensurate with qualifications and experience.
How to apply
Interested candidates are invited to submit an updated CV, a cover letter highlighting relevant aviation experience, and copies of educational certificates/credentials to:
ops@airex.aero
