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Position Title: Front Desk Receptionist
Employer: Minaye PLC
Employment: Full-Time | Permanent
Place of Work: Head office, Torhailoch - Addis Ababa - Ethiopia
Posted date: 8 months ago
Deadline: Submission date is over
We are a dynamic and customer-focused organization known for its commitment to excellence, innovation, and customer satisfaction. As the face of our company, we are seeking a friendly, professional, and highly organized Receptionist who is committed to providing exceptional service and creating a welcoming environment for our clients and visitors. We are seeking a friendly, organized, and professional Front Desk Receptionist to join our team. This role is perfect for someone with 1-2 years of experience who enjoys interacting with people and providing excellent customer service.
Job Description: The Receptionist plays a crucial role in making a great first impression, ensuring all guests, clients, and employees feel valued and supported. This position requires a warm and approachable personality, excellent communication skills, and the ability to multitask in a dynamic office setting.
Key Responsibilities:
- Front Desk Operations:
- Greet visitors warmly and professionally, ensuring a positive first impression.
- Answer and direct incoming phone calls promptly and courteously.
- Manage the reception area, ensuring it is clean, organized, and presentable.
- Schedule and manage appointments, meetings, and conference room bookings.
- Handle incoming and outgoing mail, packages, and deliveries.
- Maintain and update contact lists, directories, and other records.
- Assist visitors with inquiries and provide accurate information about the organization.
- Address and resolve customer concerns or escalate them to the appropriate department.
- Ensure a high level of customer satisfaction at all times.
- Liaise with staff and departments to relay messages and information accurately.
- Coordinate with vendors, suppliers, and service providers as needed.
- Perform general clerical duties such as photocopying, scanning, and filing.
- Assist with other administrative tasks as assigned by management.
Qualifications:
- Any field educational background (high school diploma or degree; additional qualifications are a plus).
- 1-2 years of experience as a receptionist, front desk officer, or in a similar role.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Professional appearance and demeanor.
- Ability to remain calm and courteous under pressure.
- Basic knowledge of office equipment (e.g., printers, scanners, etc.).
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