Marriott Executive Apartments
Front Office Agent
Posted
10 hours ago
Experience
1 Year
Deadline
Jun. 30, 2026 (19 days left)
Job Summary:
Guest Experience Experts are responsible for creating a memorable and unique guest experience throughout the guest’s stay. The role involves delivering a wide range of guest services, addressing requests, supporting operational needs, sharing local area information, assisting with luggage handling, and ensuring guests receive exceptional service at every touchpoint.
Key Responsibilities
- Provide guests with a smooth and memorable experience from check-in to check-out
- Process operational needs and address guest requests promptly
- Complete reports and administrative tasks as required
- Share information about local attractions and services with guests
- Assist guests with loading and unloading vehicles
- Transport luggage to and from guest rooms and designated bell areas
- Maintain a safe workplace and follow company policies and procedures
- Protect company assets and maintain confidentiality
- Uphold quality standards and maintain a professional appearance and communication style
- Perform physical tasks including standing, walking, lifting, carrying, pushing, pulling, bending, twisting, and moving objects as required
Required Qualifications & Experience
- BA Degree in Hotel Management, Business Management, or a related field
- Minimum of 1 year experience as a Front Office Agent in a 5-Star International Hotel
Required Skills & Competencies
- Strong customer service and guest relations skills
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Professional appearance and conduct
- Ability to maintain confidentiality and follow company standards
- Strong attention to detail and service quality
- Physical ability to perform lifting, carrying, and extended standing or walking duties
Skills Required:
- Hotel / Tourism
How to Apply
Interested and qualified applicants should submit their CV, Cover letter, and relevant documents via email:
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