Front Office Agent

Job Summary:

Guest Experience Experts are responsible for creating a memorable and unique guest experience throughout the guest’s stay. The role involves delivering a wide range of guest services, addressing requests, supporting operational needs, sharing local area information, assisting with luggage handling, and ensuring guests receive exceptional service at every touchpoint.

Key Responsibilities

• Provide guests with a smooth and memorable experience from check-in to check-out
• Process operational needs and address guest requests promptly
• Complete reports and administrative tasks as required
• Share information about local attractions and services with guests
• Assist guests with loading and unloading vehicles
• Transport luggage to and from guest rooms and designated bell areas
• Maintain a safe workplace and follow company policies and procedures
• Protect company assets and maintain confidentiality
• Uphold quality standards and maintain a professional appearance and communication style
• Perform physical tasks including standing, walking, lifting, carrying, pushing, pulling, bending, twisting, and moving objects as required

Required Qualifications & Experience

• BA Degree in Hotel Management, Business Management, or a related field
• Minimum of 1 year experience as a Front Office Agent in a 5-Star International Hotel

Required Skills & Competencies

• Strong customer service and guest relations skills
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Professional appearance and conduct
• Ability to maintain confidentiality and follow company standards
• Strong attention to detail and service quality
• Physical ability to perform lifting, carrying, and extended standing or walking duties

Skills Required:

• Hotel / Tourism