General Service

Job Summary

The General Service role at Teklehaimanot General Hospital is a senior executive position responsible for overseeing operational efficiency, service quality, and effective delivery of general services within the healthcare environment. The role requires a strategic and organized leader who can manage complex operational needs, coordinate internal and external stakeholders, and ensure that hospital service delivery objectives are achieved while improving patient care and satisfaction.

Key Responsibilities

• Oversee the daily operations of general services to ensure efficient and effective service delivery.
• Develop and implement service policies and procedures aligned with hospital objectives.
• Coordinate collaboration between departments to improve operational workflows and service efficiency.
• Manage multiple service requests and prioritize activities based on urgency and organizational needs.
• Lead, supervise, and mentor general service teams to improve performance and service quality.
• Analyze service performance metrics and prepare reports for senior management review.
• Ensure compliance with healthcare regulations, standards, and organizational policies.
• Facilitate staff training and development programs within the general service department.
• Establish and maintain effective relationships with vendors, contractors, and service providers.
• Implement strategies to improve patient satisfaction and overall service efficiency.
• Identify operational challenges and implement appropriate solutions for continuous improvement.
• Promote a culture of accountability, teamwork, and service excellence within the department.

Qualifications

• Bachelor’s Degree in Management, Business Administration, or a related field from a recognized institution.
• Proficiency in computer applications and office software.
• Proficiency in English language communication.

Required Skills and Competencies

• Strong ability to build and maintain working relationships with diverse stakeholders.
• Ability to manage multiple requests, projects, and priorities effectively.
• Excellent verbal and written communication skills.
• Strong leadership and team management abilities.
• Effective problem-solving and decision-making skills.
• Ability to work in a fast-paced healthcare environment.
• Strong organizational and time management skills.
• Ability to negotiate effectively with external partners and service providers.
• Ability to monitor, evaluate, and improve service performance.
• High level of professionalism, accountability, and commitment to service excellence.

Desired Skills

• Strong decision-making skills to address complex operational challenges.
• Ability to analyze data and use insights to support strategic decisions.
• Ability to anticipate challenges and identify improvement opportunities.
• Strong facilitation skills to support discussions and achieve consensus.
• Critical thinking skills with the ability to evaluate options and implement effective solutions.

Skills Required:

• Sales / Marketing / Business / Management