IT Expert

Job Summary

Bellevue Hotel and SPA, located around Diaspora Square (Megenagna) overlooking the panoramic views of Addis Ababa, is renowned for its wellness services and offers luxurious accommodations, well-organized restaurants and bars, as well as meeting hall facilities for both international and domestic guests.

The hotel is seeking a qualified and experienced professional to join its team. The successful candidate will be responsible for performing assigned duties efficiently while maintaining the hotel's commitment to exceptional guest service, operational excellence, and professional standards.

Key Responsibilities

• Perform daily duties in accordance with hotel policies, procedures, and service standards.
• Provide excellent customer service and ensure guest satisfaction at all times.
• Coordinate effectively with team members and other departments to ensure smooth operations.
• Maintain professionalism, confidentiality, and a positive attitude in the workplace.
• Ensure assigned work areas are organized, clean, and well maintained.
• Comply with all health, safety, and hospitality regulations.
• Accurately complete required reports, records, and documentation related to the position.
• Respond promptly to guest requests, inquiries, and concerns.
• Support hotel operations during busy periods and special events when required.
• Perform other related duties as assigned by the immediate supervisor.

Educational Qualification

• Graduate with a Degree in the relevant field.

Experience Requirements

• Minimum of 2 years of relevant work experience in a 3-star hotel or above.
• Previous experience in a customer-focused hospitality environment is highly desirable.

Skills and Competencies

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Good organizational and time management skills.
• Ability to work effectively under pressure and in a fast-paced environment.
• Professional appearance and positive attitude.
• Strong teamwork and problem-solving skills.
• Basic computer skills, including Microsoft Office applications, are an advantage.
• Ability to work flexible shifts, including weekends and public holidays, when required.

Skills Required:

• Computer / Software / It / Data