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Position Title: It Operations Associate
Employer: World Food Programme (WFP)
Employment: Full-Time | Contract
Place of Work: Dollo Ado - Ethiopia
Posted date: 5 days ago
Deadline: January, 07/2026 (9 days left)
ORGANIZATIONAL CONTEXT:
These jobs are found in the field office. The Job holders report to a Head of the field office, head of the Unit, Chief or Information Technology Officer. At this level job holders are expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holders are expected to manage resources and coach and coordinate a team of support staff.
JOB PURPOSE:
To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.
KEY ACCOUNTABILITIES (not all-inclusive):
- Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.
- Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
- Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.
- Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
- Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.
- Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
- Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
- Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
- Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
- Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
- Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
STANDARD MINIMUM QUALIFICATIONS:Education:
- Completion of secondary school education. A post-secondary certificate in the related functional area
Experience:
- Six or more years of progressively responsible work experience in the related business stream, with solid experience in digital solutions and data management
Desirables:
- Has experience analysing service management results and development service enhancement recommendations.
- Has participated in business process re-engineering efforts and identified service management improvements.
- Has experience participating in country office procurement/budgeting process.
Language:
- Fluency in both oral and written communication in English (Level C) and Fluency in the local language (Somali) is desirable
WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
Click here to access WFP Leadership Framework
REASONABLE ACCOMMODATION
WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org
NO FEE DISCLAIMER
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
- All applications must be submitted exclusively through our online recruitment system. We do not accept CVs or spontaneous applications by email.
- If you experience challenges while submitting your online application, please contact us at global.hrerecruitment@wfp.org for technical support only.
- Please note that applications sent to this email address cannot be considered.
- We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
- Once your profile is completed, please apply, and submit your application.
- Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
- Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
- Only shortlisted candidates will be notified
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
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