IT Specialist And CCTV Operator

Job Summary

The IT Specialist & CCTV Operator is responsible for maintaining the organization's IT infrastructure while monitoring and managing CCTV surveillance systems to ensure the security, reliability, and continuous operation of company facilities. The role includes providing technical support, managing network systems, troubleshooting hardware and software issues, and ensuring that surveillance systems operate efficiently.

Key Responsibilities

• Install, configure, and maintain computer hardware, software, and network infrastructure.
• Monitor and operate CCTV surveillance systems to ensure continuous security coverage.
• Install, configure, and maintain IP cameras, DVR/NVR systems, and Video Management Software (VMS).
• Troubleshoot network, system, and CCTV hardware/software issues.
• Perform routine system maintenance, updates, and backups.
• Monitor network performance and ensure system availability.
• Respond promptly to IT support requests and technical incidents.
• Maintain user accounts, system access, and security permissions.
• Review CCTV footage and prepare incident reports when required.
• Ensure proper storage, backup, and confidentiality of surveillance recordings.
• Coordinate with vendors for equipment maintenance and technical support.
• Ensure compliance with organizational IT policies and security procedures.
• Maintain accurate documentation of IT assets, system configurations, and maintenance activities.
• Perform other related duties assigned by the supervisor.

Educational Qualification

• Bachelor's Degree in Computer Science, Information Technology, Network Engineering, or a related field.

Experience Requirements

• More than 3 years of experience in IT systems administration, technical support, or a related role.
• Experience in managing CCTV surveillance systems is highly preferred.

Technical Skills

• Proficiency in network configuration, including TCP/IP, Routing, Switching, VLANs, and Wi-Fi infrastructure.
• Working knowledge of Windows Server environments and Windows client operating systems.
• Experience with Video Management Software (VMS) platforms and CCTV camera configuration.
• Knowledge of computer hardware, operating systems, and network troubleshooting.
• Experience with system backup, security, and user access management.
• Familiarity with Microsoft Office applications and general IT support tools.

Skills and Competencies

• Strong analytical and problem-solving skills.
• Excellent attention to detail and ability to identify anomalies across surveillance systems.
• Strong troubleshooting skills for both hardware and software issues.
• High level of integrity and commitment to confidentiality of sensitive information.
• Excellent written and verbal communication skills.
• Ability to prepare accurate technical and incident reports.
• Good organizational and time management skills.
• Ability to work independently and collaboratively in a team environment.
• Ability to work under pressure and respond quickly to technical or security incidents.

Skills Required:

• Computer / Software / It / Data