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HurriCane Support
Verified
Professional Role – It Support Technician
Addis Ababa - Ethiopia
Full-Time
Permanent
Posted
3 months ago
Experience
1 Year
Salary
As per company's scale
Deadline
Closed
Job Description
We’re looking for a proactive IT Support Technician to help maintain and improve IT systems for our clients, ensuring smooth day-to-day operations and dependable technical performance.
Responsibilities
- Install, configure, and maintain computer hardware, operating systems, and software.
- Monitor and maintain computer networks and systems.
- Diagnose and resolve hardware, software, and network faults.
- Provide user support via phone, chat, and in-person sessions, ensuring timely issue resolution.
- Prepare documentation, technical procedures, and reports.
- Set up new user accounts, permissions, and profiles; manage password resets.
- Support the rollout and testing of new applications and technologies.
- Maintain diagrams, manuals, and other documentation for systems and processes.
- Prioritize and manage multiple open tickets to meet service-level expectations.
- Establish and maintain strong working relationships across teams and with client contacts.
Requirements
- Diploma or Degree in IT, Computer Science, or related field.
- 1–3 years of hands-on IT support experience.
- Strong troubleshooting and communication skills.
- Familiarity with Windows, macOS, and network systems.
- Ability to work under pressure and handle multiple tasks effectively.
Skills Required:
- Computer / Software / It / Data
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