World Vision
Exciting Jeop Accountability Officer Role
Posted
8 months ago
Experience
3 - 5 years
Deadline
Closed
Job Description:
Implement Feedback and Complaints Mechanisms:
- Establishing effective channels for beneficiaries to provide feedback
- Setting up suggestion boxes, hotlines, and digital platforms
- Ensuring feedback is collected promptly and addressed in a timely manner
The goal is to enhance transparency, build trust with beneficiaries, and improve overall program responsiveness.
Conduct Community Awareness and Training Sessions:
- Organizing training sessions for community members and staff
- Raising awareness about accountability principles and procedures
- Educating participants on how to access assistance and provide feedback
Monitor and Evaluate Accountability Processes:
- Regularly assessing the effectiveness of feedback mechanisms
- Collecting and analyzing data on feedback trends and beneficiary satisfaction
- Identifying areas for improvement and providing actionable insights
Report and Document Findings:
- Preparing comprehensive reports on feedback and complaints
- Documenting key insights, challenges, and successes
- Facilitating informed decision-making by program management
Qualification:
- MA or BA Degree in Economics, Development Studies, M&E, Disaster Management, Rural Development, and related social science fields
- Technical training qualifications on Compliance and Accountability at food resource setup
- Experience in analysis/assessment related to compliance areas
- 3-5 years of experience in food assistance programs and disaster mitigation
- Minimum of 2 years’ experience in a similar position
- Skilled in data analytics, tool development, and monitoring & evaluation of projects
- Experienced in training or teaching adults and working with multi-cultural groups
Additional Requirements:
- Committed to WV’s vision, mission, and core values
- Skilled in data analytics, tools development, and monitoring & evaluation of projects
Skills Required:
- Economics / Statistics
- Social / Science / Project / Management / Development
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