Manager – Branch Operations And Customer Accounts

About the Job

We are seeking an experienced Manager – Branch Operations and Customer Accounts to oversee branch operations and ensure efficient customer account management. The role requires strong leadership, operational expertise, and a commitment to delivering high-quality banking services.

Key Responsibilities

• Oversee daily branch operations and ensure smooth service delivery.
• Manage customer accounts and ensure accuracy and compliance with banking procedures.
• Supervise and support branch staff to achieve operational targets.
• Ensure high standards of customer service and resolve escalated issues.
• Implement and monitor internal controls, policies, and procedures.
• Prepare reports and provide insights to senior management.

Requirements & Qualifications

• Education: Minimum BA Degree in Economics, Accounting, Management, Business Administration, Finance and Accounting, or related fields.
• Experience: Minimum of 10 years of related work experience.
• Skills:
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Analytical and problem-solving skills
  • Attention to detail and decision-making capability