Parts & Service Sales Representative (PSSR)

Job Purpose

To develop and maintain strong customer relationships within the mining sector, driving parts and service sales growth through proactive customer engagement, technical advisory, and promotion of maintenance programs and service agreements. The role ensures accurate and timely commercial follow-up while coordinating closely with NEFC’s Sales Office.

Major Duties and Responsibilities

Sales & Customer Relationship Management

• Manage and grow parts and service sales within the assigned customer base.
• Build and sustain long-term customer relationships at all levels.
• Act as the main point of contact for all parts and service-related matters.
• Promote Service Level Agreements (SLAs), preventive maintenance programs, and repair-before-failure solutions.

Customer Engagement & Field Operations

• Conduct regular customer visits and equipment inspections.
• Assess equipment condition and identify service opportunities.
• Recommend appropriate parts and maintenance solutions.

Commercial Operations

• Prepare and issue quotations for onshore sales.
• Coordinate offshore quotations and order processing with NEFC’s Parts & Service Sales Officer.
• Ensure full commercial follow-up of quotations and sales until closure.
• Handle tenders and support commercial negotiations.

Coordination & Service Delivery

• Collaborate with site teams to ensure service quality and timely delivery.
• Support issue resolution and maintain customer satisfaction.
• Coordinate with internal stakeholders for efficient operations.

Market Intelligence & Business Development

• Monitor customer purchasing trends and competitor activities.
• Identify new sales opportunities and market developments.

Systems, Reporting & Compliance

• Maintain accurate records of customer visits, quotations, and opportunities in CRM systems.
• Ensure compliance with company procedures and pricing guidelines.
• Provide regular reports on sales activities, pipeline, and performance.

Health, Safety & Environment (HSE)

• Comply with all HSE standards during site visits.
• Promote safe working practices at customer sites.

Other Duties

• Participate in sales meetings, customer reviews, and coordination sessions.
• Perform other related duties as assigned by the supervisor.

Key Performance Indicators (KPIs)

• Achievement of sales targets (revenue, margin, hit rate).
• Customer satisfaction and retention.
• Frequency and effectiveness of customer visits.
• Accuracy and timeliness of quotations and reporting.
• Growth in SLA and maintenance contract coverage.

Educational Qualification

• Bachelor’s Degree in Mechanical Engineering or Electrical Engineering.

Experience

• Minimum of 4 years of experience in mining, heavy equipment aftersales, or technical sales.
• Strong understanding of heavy equipment service operations.
• Knowledge of Komatsu equipment is highly desirable.
• Proven track record in sales and customer relationship management.

Required Skills

• Proficiency in Microsoft Office applications.
• Experience with ERP and CRM systems is an advantage.
• Fluency in English with strong communication and negotiation skills.
• Strong customer orientation and commercial mindset.
• Ability to translate technical requirements into sales opportunities.
• Excellent interpersonal and communication skills.
• Self-motivated, disciplined, and results-oriented.
• High level of integrity and professionalism.
• Strong commitment to safety and continuous improvement.

Advantageous Qualifications

• Experience with Komatsu or any other OEM is a strong asset.
• Exposure to large-sized construction or mining equipment is an added advantage.

Skills Required:

• Electrician / Electronics / Electrical / Engineering
• Mechanics / Mechanical / Engineering