Front Desk Receptionist at Minaye PLC

Front Desk Receptionist

Employer: Minaye PLC

Employment: Part-Time | Permanent

Place of Work: Head Office, Torhayloch - Ethiopia

Posted date: 1 week ago

Deadline: Submission date is over

About Us:

We are a dynamic and customer-focused organization known for its commitment to excellence, innovation, and customer satisfaction. As the face of our company, we are seeking a friendly, professional, and highly organized Receptionist who is committed to providing exceptional service and creating a welcoming environment for our clients and visitors. We are seeking a friendly, organized, and professional

Front Desk Receptionist to join our team. This role is perfect for someone with 1-2 years of experience who enjoys interacting with people and providing excellent customer service.

Job Description: The Receptionist plays a crucial role in making a great first impression, ensuring all guests, clients, and employees feel valued and supported. This position requires a warm and approachable personality, excellent communication skills, and the ability to multitask in a dynamic office setting.

Key Responsibilities:

1. Front Desk Operations:
   • Greet visitors warmly and professionally, ensuring a positive first impression.
   • Answer and direct incoming phone calls promptly and courteously.
   • Manage the reception area, ensuring it is clean, organized, and presentable.
   • Schedule and manage appointments, meetings, and conference room bookings.
   • Handle incoming and outgoing mail, packages, and deliveries.
   • Maintain and update contact lists, directories, and other records.
   • Assist visitors with inquiries and provide accurate information about the organization.
   • Address and resolve customer concerns or escalate them to the appropriate department.
   • Ensure a high level of customer satisfaction at all times.
   • Liaise with staff and departments to relay messages and information accurately.
   • Coordinate with vendors, suppliers, and service providers as needed.
   • Perform general clerical duties such as photocopying, scanning, and filing.
   • Assist with other administrative tasks as assigned by management.

Qualifications:

• Any engineering field educational background (additional qualifications are a plus).
• 1-2 years of experience as a receptionist, front desk officer, or in a similar role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Professional appearance and demeanor.
• Ability to remain calm and courteous under pressure.
• Basic knowledge of office equipment (e.g., printers, scanners, etc.).